Forum Discussion
72 Replies
- mcrudd11 years agoLegend
Hi Jerseyycow, did not phone yet, its only half past nine at night here now and half an hour after midnight there in California, I will be phoning first thing tomorrow morning when its early afternoon by them. I will come and post here and on the forums as soon as I am done with the call, will deffinetly keep everyone updated on what was said 🙂
- Anonymous11 years ago
You're awesome.
- mcrudd11 years agoLegendThis is gonna e expensive. On hold for 15 minutes already :o
- mcrudd11 years agoLegendStill on hold. Almost half an hour already ☹️ Can't stay online too much longer. So sorry everyone. Will have to hang up at an hour at least.
- mcrudd11 years agoLegendI can only stay on hold for twenty more minutes then I will hang up. Sorry simmers, at least we have a case number now. Can try and pursue it with email now. Wish I had better news ☹️
- mcrudd11 years agoLegendHi all ☹️ I got through and got a case number. Then I was put on hold for an hour. I had to hang up sorry. I will have to try and contact them via email with the case number they gave us. I phoned three times. The first time I just got an automated message saying they no longer take calls at customer service. Instead you contact them via internet and they call you back. Second time I spoke to someone and she just hung up because I could not give a name. I phoned the corporate number then. Third time I phoned the corporate number again I got a case number and was put on hold. When my phone call reached an hour I had to hang up, sorry simmers
- mcrudd11 years agoLegend
Started a petition instead, just to get the word out, not wanting to start a flame war, just getting word out there about us being upset about higher prices than US, Its better than being on hold for one hour 😉
- Anonymous11 years ago
Thanks for trying, I know everyone here appreciated it.
Uhm, may sound silly... but you did use a phone card to call them, didn't you? I didn't suggest it before because you said English was a second language, so I assumed you'd know about them.
- mcrudd11 years agoLegend
nope jerseyycow, used my home line to phone them. Its all good, lesson learned, NEVER phone ea in America even if you tell them its international they play sims music and ignore you for an hour, propbably would have been more if I kept going, which I deffinetly did not plan on doing ☹️
- mcrudd11 years agoLegend
http://answers.ea.com/t5/The-Sims-4/Case-number-16853188/m-p/4257521#M28924
Started a different thread that has the case nr, it does not look as if we are going to get answers simmers ☹️