Why won't my sims 4 load my gallery

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Mine has never worked. Just got the game 2 weeks ago as well as a new laptop and I have tried it all. I even tried shutting off norton firewall and still nothing. Looking for some help

Do you have the actual gallery button or do you get endless loading ?

I click the Gallery and then I hit community. It then asks me if I want to connect. After about a min it then say unable to connect (or something like that) and asks to try again or cancel. Its always done this. I have never been able to connect and I have tried it all. My sister came over with her laptop and she uses my Origin account on her computer. She was not able to get into the gallery either but when she plays it at her house on my same account, it works. So I think it must be in the router settings but xfinity admin router settings has nothing in it to allow me to fix it. Im at a loss.

Hi @snosberry,

I'd suggest contacting your ISP, as they might be able to assist you with this issue. Looks like some kind of firewall block or maybe a DNS issue, so your ISP should assist you with this issue 🙂

My gallery has not even been a thing technically since December of 2017. It had an update I think and whenever I would hover over the gallery/library button, it would say if I want to open my library. Thats it. Doesn't say a thing about the gallery or anything. I want my gallery back. But how?