So my whole computer is offline right now since I am moving in a few days and we don’t have wifi. I tried opening sims like normal, could not get past the loading screen, tried again after taking away all my mods, still doesn’t work. Anyone having this issue right now? And does anyone know how I can fix it? ❤️
kaktiu Yes, when you fix this, you can move your saves and Tray files to the new Sims 4 folder. But since the new folder didn't work by itself, I do think this is a system issue at least in part.
Do you have an external drive or USB stick available? You could put a dxdiag on that drive and upload it from a different computer. Or you could wait until you've moved and have internet again, whichever you prefer.
The problem is that I can't really make other troubleshooting suggestions without seeing a dxdiag. I can't see what kind of problem it might be or the specific way you'd fix it, and if that way involves downloading a new driver, you couldn't do that either. As an example, if your graphics driver is crashing, you'd need to download a tool that does a clean uninstall for you as well as the new driver, and I would link you the proper driver but don't know what that would be without seeing your dxdiag.
If you want to take a shot in the dark, you can try playing in a clean boot. This disables all non-Windows services, the idea being that if another program is interfering with Sims 4, you get it out of the picture. This only helps every once in a while though. Still, there's no harm in trying.
The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run. Disable the rest as described.
When you reboot your computer, go through the Task Manager's background processes list shutting down any service that doesn't absolutely need to be running, for example anything from MSI Afterburner to RGB software might still be enabled. If you accidentally kill a critical process and it doesn't restart on its own, just reboot your computer again.
Don't open anything other than Sims 4 and the EA App while testing, not even a browser window.
If this helps, you can selectively reenable services until you find the culprit, then either leave that disabled or (if it belongs to an app you want to keep using) let me know what it is so we can try to fix the underlying issue.
So I tried the first part and it is still stuck on the loading screen, I tried connecting my phone data to the computer but it has soch bad connection so it still says no internet on everything and I can’t go on Google or anything so I don’t think it would work but thank u so much anyways ❤️ When I fix this should I just drag my saves and lots to the right place in the new folder or what do I do there?
kaktiu Please try playing in a clean user folder. Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop. When you launch the game, a clean folder will spawn with no content. (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.) Don't add anything to the new folder yet; just start a new save and see how it runs.
If that doesn't help, I'd normally want a dxdiag. But you can't provide one without some connection between the computer and the internet—it's a full text file (not just images) with a lot of data.
Can you set your phone as a mobile hotspot, using data rather than a wifi network, then connect your computer to that? Doing so even just for the purposes of uploading a dxdiag would use some data, but the dxdiag itself is plain text and around 100 KB in length, so that plus loading this site plus posting shouldn't be too heavy a burden.
If you can do that, the way to create a dxdiag is to click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.
