I click on the sims 4 game and it doesn’t open at all it takes me to the EA app if I open it through steam and or EA or desktop. I tried restarting EA I deleted the game and reinstalled and lost everything and still not opening.
0gtg If you haven't already, please try playing in a clean user folder. Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop. When you launch the game, if it launches, a clean folder will spawn with no content. (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.) Don't add anything to the new folder yet; just start a new save and see how it runs, that is if you can get that far.
If you get another crash, please provide a dxdiag. Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.
How do you move it to a clean folder??
Did not work.
0gtg You don't move anything to a clean folder. You move your existing folder elsewhere, and the game will create a clean folder on its own.
If this doesn't or didn't help, then I need to see a dxdiag from your computer.
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