PC: Cannot click Sims or objects after Feb 3rd

kbwtlt​  Please disconnect any nonessential devices from your computer, and restart afterwards and before trying to play.  As in, test with only the keyboard and mouse, not even speakers or headphones.

Other than that, have you tried a clean user folder yet?  If not, please do so now:  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop.  When you launch the game, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.)  Don't add anything to the new folder yet; just start a new save and see how it runs.

If that doesn't help, please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

I'm sending the file.

kbwtlt​  Your dxdiag is full of crashes of the Windows USB 3 driver.  These typically aren't serious—they can often be resolved by disconnecting all USB 3 devices and restarting the computer.  Have you done that?  I ask because these would count as nonessential devices, which I mentioned disconnecting, but maybe you considered something like USB headphones essential.  The dxdiag doesn't have timestamps, so I can't tell you when these errors occurred.

Additionally, please confirm that you tried playing in a clean user folder with absolutely nothing added to it.  This type of issue is often due to an outdated file in ConfigOverride.

I only have a mouse connected to the USB port. I tried unplugging and plugging it back in. No improvement. I tried playing in a clean folder, and the problem persists. I also uninstalled and reinstalled the game. That didn't help.

I'm having the same problem. I found this in my diagnostics-

Windows Error Reporting:

+++ WER0 +++:

Fault bucket 2253227126874793796, type 5

Event Name: AppHangB1

Response: Not available

Cab Id: 0

Problem signature:

P1: EADesktop.exe

P2: 13.639.0.6152

P3: 69826901

P4: 64a6

P5: 134217728

+++ WER1 +++:

Fault bucket 2174290956546510180, type 4

Event Name: APPCRASH

Response: Not available

Cab Id: 0

Problem signature:

P1: EACefSubProcess.exe

P2: 13.639.0.6152

P3: 698267a7

P4: libcef.dll

P5: 109.1.18.0

P6: 63ced377

P7: 80000003

P8: 000000000175d8e1

P9:

P10:

My diagnostics

kbwtlt​  Please try playing in a clean boot:

https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd

The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run.  Disable the rest as described.

When you reboot your computer, go through the Task Manager's background processes list shutting down any service that doesn't absolutely need to be running, for example anything from MSI Afterburner to RGB software might still be enabled.  If you accidentally kill a critical process and it doesn't restart on its own, just reboot your computer again.

Don't open anything other than Sims 4 and the EA App while testing, not even a browser window.

If this helps, you can selectively reenable services until you find the culprit, then either leave that disabled or (if it belongs to an app you want to keep using) let me know what it is so we can try to fix the underlying issue.

sbradley5​  Have you tried everything else posted in this thread?  If not, please start there.  There's nothing conclusive in your dxdiag; the AppHangB1 error in particular is pretty generic, in that it can be caused by anything from a corrupted save to a bad graphics driver.

After my game being down for a week, I resolved it last night by reverting back to my saves I backed up before the update. My saves were corrupt! 

My latest saved household has become corrupt with the same errors as before. When my game is paused, my sim still moves while stuck in place and nothing is clickable. I can't exit or save and have to reboot my laptop to get it unstuck. I can't access the task manager while it's frozen to exit the game. I will start will all of the suggestions. I rolled back my save and each time, the game save becomes corrupt and unplayable.