The Sims Medieval won't launch.
Stick with me, this is going to be long. I have been fighting with this issue for over a YEAR. In 2020, I had my two accounts merged because I didn't realize I had purchased games on separate accounts and it was tedious going between the two just to play games.
In February 2024, I attempted to download The Sims Medieval (TSM) on a new computer (Macbook), and got the error message stating that the Installation Verification Failure after the game downloaded, loaded, and went to the main screen to start a new game. I tried re-downloading it on my Windows desktop and had the same issue. I opened a case and went through all the standard troubleshooting with no solution. My case was closed and I can't even see the conversation anymore on my end.
Yesterday, I attempted to re-download the game on a brand new Windows computer. It downloaded, launches, loaded, and then gave the exact same error message. I have since cleared the cache 10+ times, repaired the game probably twice as many times. I've talked to about 5 support people because the chat kept closing or in one case, the chat agent closed my case while I was still explaining something.
I have tried the powershell script method, didn't work. I have tried running the EA App and TSM as an administrator, didn't work. One of the support people had me go into my command prompts and try and run a DISM and SFC, didn't work. They had me try updating graphics card drivers, didn't work. How about updating the VC++ stuff, didn't work.
I've tried explaining that I'm fairly sure this was due to my account merge since all of this happened AFTER I merged my accounts. No one would hear of it and basically ignored that. I pointed out that it was probably a licensing issue because of the merge and the last person said that doesn't happen, even though I've attempted to run the game on numerous computers and different operating systems.
The support people failed to read any of my previous correspondence with other support agents so I have been repeating myself for over three hours now (just today) to get a solution. I am extremely frustrated and tired of being told to clear my freaking cache when I have obviously done that.
