10-Day Crash Lockout (Alto Alibi bug)
Since the update on April 20th, my game crashed instantly upon launch every time the Alto Alibi notification popped up. These lasted for 10 consecutive day, only being resolved by the update released two days ago.
This technical lockout was entirely outside of my control and caused me to miss three major concurrent events:
- The Alto Alibi Challenge: By the time the game's playable again, only 26 hours remained in the event. This left zero opportunity to participate or earn the Villa Alto template.
- SimChase Season 101 (Tough as Nails): Missed daily checkpoint prizes, including salon decor, new hairstyles, outfits and the "Use Hairspray" grand prize interaction.
- Influence Island Season 82: Lost the opportunity to earn all currency rewards.
Players affected by this crash were severely disadvantaged compared to those who could play normally. Despite this, in-game support claimed that 100 Social Points is the "system maximum" for compensation. The amount is nowhere near the actual value of the 10 days of gameplay and the high-value grand prizes I was physically unable to earn due to this glitch.
I'm looking to see if other players who were locked out for this duration have successfully received compensation that actually reflects the loss of three full events, or if there's a known way to get these specific event items restored. It's disappointing that a 10-day technical lockout was never publicly acknowledged on the social media platforms.