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TechnoBaddie's avatar
TechnoBaddie
Seasoned Newcomer
1 day ago

Bugs in the update

First I’ll start with the problems that started right after the update with Sims FreePlay. 

  • Task have to be done more than once wasting time and either delays rewards or just doesn’t give them to you thinking you didn’t finish the task. Ex: I finished all the task in a pregnancy event for the pregnant sim and others but was not rewarded anything because it said I didn’t already do the task that I had completed.    
  • Random crashes.    
  • Losing social/life points. Ex: doing a long task, pay for the time in social/life points then having to redo the task to get credit for actually doing it.    
  • Losing Simoleons. Ex: The game not keeping up with the things being bought with simoleons but after finishing the game simoleons are gone and so is the furniture or houses. 
  • Miscount on items for events. Ex: item count not going up when collecting the jewelry, candles, etc.   

After the update with IPad to iOS 26.3.1 (a)

Constant crash. I can’t even get into the game. I have tried multiple troubleshoots from the EA website and other research. These trouble shoots include:

  • Trying different network/WiFi connection,
  • Checked my storage. I have over 30% storage left.
  • Reset the iPad. Turn it on and off, offload the app
  • Clear app cash and cookies.
  • Delete and redownload the app.
  • Force closed and restarted the app. 
  • Reset all setting on the iPad ex: network setting including WiFi and Bluetooth and data connections. 

As soon as I open the app, it loads fully and plays the intro music, but then the music glitches out and it crashes. Takes me straight to the iPad Home Screen. I can’t even get into the app to try anything to keep it from crashingIdk what else to do beside ask for the bugs to be fixed or for another update; and hopefully be reimbursed simoleons and social/life points. If not cool, I just really hope my games not gone. Anyway, great game, really wish I could play and I hope this feedback helps.

3 Replies

  • I am having a lot of issues since yesterday as well. Very Frustrating! I emailed their support and got a reply saying i need to come to the forums and find an answer or chat with them (which I haven't found a way to do yet). I am on level 22, and I am VIP level 9.

    • The game is constantly crashing. It will go through intro and then just exit to iPad home screen. Also crashes (if I manage to be able to get in) when I direct a sim to do an action.
    • I directed all my sims to work on craft event items overnight, woke up this morning and they hadn't done them. They were all standing around doing nothing. I'm now falling behind in all events.
    • Lost my place in the Pirate and his Goddess progression quest three times now due to crashes. I've tried to hold the town meeting and when I go to check on the actions my sims are standing around doing nothing even though I directed them and saw the action start previously.
    • I have lost over 400,000 simoleons since this started. Not sure where they went.

    And I'm just going to copy some of your post from above on this part because I have done the exact same.

    Constant crash. I can’t even get into the game. I have tried multiple troubleshoots from the EA website and other research. These trouble shoots include:

    • Reset my Wi-Fi connection
    • checked date and time on my device
    • clear safari cache
    • Updated to latest ios version (issues seemed to start after this)
    • Trying different network/Wi-Fi connection,
    • Checked my storage. I have over 74.95GB of storage left.
    • Reset the iPad. Turn it on and off, offload the app and redownload.
    • Delete and redownload the app.
    • Force closed and restarted the app. 

    I'm not putting any more money into this game until these bugs are fixed. I've lost boost advances that I received previously (ie: Simoleons, Life points, Social points) because of this crash and trying to troubleshoot what is going on.

    I have loved this game for years and just came back to the iPad version after years away. I hate that I can't enjoy it now.

  • Agree. Ever since the iPad latest update my game crashes upon loading pretty much every time.

  • Moi aussi depuis la mise à jour le jeux se lance plus sa bug si cela est pas réparé je desinstalle le jeux

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