Check in rewards greyed out

Hello, ever since I redownloaded the sims freeplay after a few years i can't click on the check in rewards and cannot claim it. I have a samsung and I had tsfp on my phone a couple years ago and downloaded my saved data from before. My game seems to be a bit different from my gf who downloaded it at the same time as me but did not download from old data, does that have something to do with it?