Download error message

Question

Game will not download recent update data on both iPod Touch and latest iPad model. Both devices have most recent iOS update.

Keep getting download error message. Only have access to WiFi. Everything else works just fine, including streaming video content, so it’s not the WiFi connection. Tried hard reset of both devices, uninstalling and reinstalling the app, but nothing works. Just keep getting same download error message after a certain amount of download progress. Been hitting the RETRY button for almost an hour how, like an idiot.

ea_mplsnow · Answer

Hey cs7juoohki9e​,&nbsp;
Sorry to hear that there's been difficulty downloading that recent update.
Just to confirm, do you have enough storage on your devices? Can you try offloading the app instead of uninstalling it altogether to see if that helps? If you have access to a mobile hotspot, it'd be best to give that a try along with our connection troubleshooting steps to see if there's any improvement there.&nbsp;
Let us know how it goes, thanks!&nbsp;

czqojjcygvtk · Answer

Having the same issue. Been like this since the last update. Haven't been able to play in a couple months. Tried using cellular network. Restarting phone, app. Have 20 GB in free space. I'm on android

czqojjcygvtk · Answer

None of that works

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Download error message

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