My game was working fine this morning (October 18), but when I tried to visit a neighbor's town to do a quest, the game crashed. Then it kept crashing, so I gave up on trying for the moment. I set my Sims to "Collect Candy" from the Purple Monsters for the Halloween event (which we all know is strictly timed), but when I went back when I knew the process would be done, the game wouldn't get past the first screen without crashing, saying "Unfortunately, The Sims FreePlay has stopped." I reported the issue to Google, then went on Google Play to see if others were having similar issues (they sometimes use the reviews to do so). Sure enough, I saw at least a dozen reviews that were created or updated to say that the game has not been working since this afternoon. I'm using a Samsung Galaxy S7 and running Android version 6.0.1. I've already tried restarting my phone, clearing the game cache, uninstalling and reinstalling the game, and clearing any active applications at each step. Lots of people on lots of phones/versions of Android are having this problem, so where is the official response? Don't tell me to go to Firemonkeys support, it's absolutely god awful and I've never had them give me any actual answers or help even after weeks of waiting and trying to explain to them that the issue was on THEIR end.

I have the Kindle Fire hd 10. My game was working fine then I downloaded the uPGRAD and now the game crashes the minute it tries to launch. I uninstalled it and reinstalled the game but it won't work now at all.

I'm very upset, also. I'm on level 44, I have over 3,000 LPs, ove 3,000 of those purple icon thingies, nearly 40 million simoleons, and 30 sim people, including babies, toddlers, preteens, teens, everybody, and they're all on the highest level of their careers and / or hobbies, and I just got done purchasing the new women's overalls, and the new pet costumes, and I just completed the Halloween Monster Candy quest, AND NOW THE STUPID GAME WON'T GET PAST THE LOAD SCREEN. It keeps saying, "Unfortunately, Freeplay has stopped." How come the game always works just fine when it's taking my money, but now suddenly it's broken or something? I already put in numerous official complaints but no response (yet). This is my favorite (and only) hobby and I'm really very upset. At least I know I'm not alone. Someone said that their servers might be overloaded or something... Let's just wait before uninstalling the game. Too much time and money put in.

Same problem here. Even when deleting the game, restarting my phone (LG4) and reinstalling the game via Google Play, it doesn't want to start.It all started after I sent my main character to another city.I hope it will be fixed before the end of the Halloween update.

Probably not much help for most out there but it might help out one or two people. I had a the same problem on LG with Android 6, game crashing after trying to access a sim visiting a neighbor, constantly getting the Sorry, Sims Freeplay stooped working (or something like that) A reinstall helped somewhat - my game worked until I tried to visit a neighbor, then it crashed again and failed to load. So my advice would be to try to reinstall and then avoid neighbors until the whole problem is fixed.

Since firemonkeys keeps ignoring my question - I have the same problem on an Android Tablet - this @GizelaXmight be at least a 'compromise'. But since firemonkeys write on their page that they have a solutions for this and one should contact them, I don't understand why they keep ignoring respective inquiries. However, thanks for your advice.

Game Crashing on Startup since 10/18

41 Replies

rayebe1961
9 years ago
I have the Kindle Fire hd 10. My game was working fine then I downloaded the uPGRAD and now the game crashes the minute it tries to launch. I uninstalled it and reinstalled the game but it won't work now at all.
mononclesylvain
9 years ago
Same problem here. Even when deleting the game, restarting my phone (LG4) and reinstalling the game via Google Play, it doesn't want to start.
It all started after I sent my main character to another city.
I hope it will be fixed before the end of the Halloween update.
Anonymous
9 years ago
I'm very upset, also. I'm on level 44, I have over 3,000 LPs, ove 3,000 of those purple icon thingies, nearly 40 million simoleons, and 30 sim people, including babies, toddlers, preteens, teens, everybody, and they're all on the highest level of their careers and / or hobbies, and I just got done purchasing the new women's overalls, and the new pet costumes, and I just completed the Halloween Monster Candy quest, AND NOW THE STUPID GAME WON'T GET PAST THE LOAD SCREEN. It keeps saying, "Unfortunately, Freeplay has stopped." How come the game always works just fine when it's taking my money, but now suddenly it's broken or something? I already put in numerous official complaints but no response (yet). This is my favorite (and only) hobby and I'm really very upset. At least I know I'm not alone. Someone said that their servers might be overloaded or something... Let's just wait before uninstalling the game. Too much time and money put in.
Anonymous
9 years ago
Probably not much help for most out there but it might help out one or two people.

I had a the same problem on LG with Android 6, game crashing after trying to access a sim visiting a neighbor, constantly getting the Sorry, Sims Freeplay stooped working (or something like that)

A reinstall helped somewhat - my game worked until I tried to visit a neighbor, then it crashed again and failed to load. So my advice would be to try to reinstall and then avoid neighbors until the whole problem is fixed.
Anonymous
9 years ago
Since firemonkeys keeps ignoring my question - I have the same problem on an Android Tablet - this @GizelaXmight be at least a 'compromise'. But since firemonkeys write on their page that they have a solutions for this and one should contact them, I don't understand why they keep ignoring respective inquiries. However, thanks for your advice.
Anonymous
9 years ago
Hello all,

Please follow the steps below to report this issue to support:

Go to submit a ticket after logging in: https://help.firemonkeys.com.au/hc/en-us/requests/new?ticket_form_id=46384

Select the relevant issue such as "Crash when visiting Neighbour's town - Sim stuck"

Complete the ticket, ensuring you include your player ID

Await automatic response, and follow the instructions

A Specialist will assist you

Refrain from playing

Let us know if you have any further questions!
Anonymous
9 years ago
the link doesn't wOrK.
Anonymous
9 years ago
@chinona Looks like the support site is having some issues at the moment. Could you please check back in some time?

Apologies for any inconvenience caused!
Anonymous
9 years ago
@EA_Kristi The steps you are suggestIng are found on the firemonkeys Page and that's exactly what I did but my inquiry was completely ignored although I kept asking whether they needed further Info. I even asked that they just let me know if it's not possible to fix my game so that I would simply deinstall it - no answer at all. And now the Support page shut down - yeyi, it's the weekend in Australia,right? Very frustrating customer support! I'm working in PR - this is not a good corporate behaviour.
Anonymous
9 years ago
@SandraSimms85 Did you get an email reply after you submitted the ticket? After the automatic reply, I can take a few days for a Specialist to get back to you.

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