Help from community support please

Hi, I was asked to post to the forum about an issue I've had while playing the game. I started a race challenge with another user, and had been ahead - due to win. However, an error occurred and the Sim doing the task would not 'complete' the task. As such, I had to restart the task, meaning I lost the race. I am subsequently losing every race as part of the challenge with the other user, and I'm a bit disappointed as I'm unable to win any more. I spoke to EA help, who said I could be compensated if I wrote to this forum. My user ID is Mortacio. Thank you.