Same thing happened to me!! That's why I have immediately come to the forums to see whats going on. I won and claimed all prizes including the grand prize and only one costume has shown up, the fairy one. All the others completely gone. No where to be found. I've searched all the age groups such as pre-teen, teen, toddler, etc and nothing. I am so angry because I spent money on that survival kit thing to help me win the challenges. I even bought extra social points. I'm really upset and once again EA won't do anything about it. You ripped me off again, EA! 😡🤬
