life style points sims free play
Hi, I recently purchased 15 lifestyle points from the sims free play store. I then got an error message saying it hadn't gone through and to try again. I did it again and got the same error message. I then checked my bank and I have been charged twice and have not received any life style points I tried to raise the problem by pressing the help button in the game, I found that the process was more hassle than it was worth. I would have had to back up my game, and wouldn't be allowed to play the game until the issue had been resolved. Also I was told that I would have to send proof, that the money had come out of my bank. I think that it is ridiculous that I should have to go through this long process when it isn't my fault that I have not receive items that I have paid for! Also why should I have to send you pictures or files of my bank account when you should have the proof and MY money from the purchases I have made that told me hadn't gone through. I just thought I'd let you know that I won't be going through this process as I think it is more hassle than its worth but thought I would let you know how annoyed I am at the fact I had paid for this when it had told me that it had not gone through.
Thank you
Lauren Davies
It may take a little time for your purchase to process. If you still don't receive your pack within 24 hours, try force closing all apps, including the Sims FreePlay and reboot your device to refresh it.
If this doesn't help, please upload your latest progress to the Cloud1 and use the "Submit a Request" button in the menu bar at the top of this page and choose "Missing Purchase" to submit a ticket. A support representative will be with you as quickly as possible to assist you with your purchase query.
1If you are not sure how to use the Cloud feature in the Sims FreePlay options menu (this game does NOT officially support Apples iCloud feature), please have a look at this topic for more information.
