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This forum is provided by EA but is designed as Player helping Player, in this case we can not do much for you

Hardclose and reopen game

Shut device off, wait 2 min, turn device on

Try a different internet connection, different WIFI, 5G, 4G

Try a different device

if you normally play on Apple, load it to an Android

if you usually play on Android, load it to an Apple device

Delete/reinstall game

Please, for your safety, treat your PID, Player ID as you would your bank account number

Do not display it on a world wide OPEN forum for everyone to see,

I redacted it so it isn't out there for every thief, scammer and cheat to see


Contact support: Get there in game: green ... button at the bottom of the screen; info > online support
Or use the web https://help.ea.com/en/help-top-issues/?product=the-sims-freeplay
Or contact support via FB or Twitter, links are at the bottom of the page

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