Re: Won Simtown Market prize but didn't receive it

@Tricycloplots 

Contact Firemonkeys https://help.firemonkeys.com.au/hc/en-us/requests/new

I may have missed minor prizes in Simtown Market that I did not notice but I definitely did not receive one of the grand prizes and contacted support and got the items

@minicha-em 

Thank you for your help. I am trying to contact Firemonkeys but it keeps saying "firemonkeys.zendesk.com refused to connect". If I can get it to work, I'll let you know how it goes.

Just as a sort-of an update as well: I have received all the other prizes that I've won so far in the current SimTown Market event, just not the gingerbread bookshelf prize.

Cheers.

@Tricycloplots 

I personally have issues with connecting to Firemonkeys server too

I can not use my regular browsers chrome or safari

I tried Edge and it worked on that, maybe it works on other browsers as well

I know it works on chrome for some, but not for me

TL;DR try another browser 🙂

@minicha-em 

Yes, I ended up using Firefox and my question has been submitted to them, so now I'm just waiting on a reply. Thanks for all your help! :eahigh_file:

I'll let you know how it goes! 

@minicha-em 

I got a reply from Firemonkeys today. The agent told me that he was unable to give me the prizes that failed to appear in my inventory, but has offered me in-game currency as compensation. Should I just accept the offer?

@Tricycloplots 

Sorry to hear that they could not give you the items, I do not understand why they could not give them to you

You will get another chance to get the items, I unlocked the gingerbread furniture during the chocolatier crafting event and that will return at some point

It is up to you if you want to accept their offer or not, it is better than nothing but not what you wanted. 

I'd probably take it but I am not you and it is not my game, so I can not tell you what you should do.

@minicha-em 

Thank you for your prompt reply. Yeah, I do not understand either. I just thought I'd ask your opinion on whether or not I should take the offer since you have received missing prizes in the past, so you might know things that I could ask them or tell me whether or not I should push the issue. Thank you for letting me know about there being other chances to get the items. Since that is the case, it would be better to just accept the offer. 

Thank you for all your help! I really appreciate it! 😃

@wotchamouth 

Anything within a week is fast for EA or Firemonleys

You should get a confirmation reply within an hour (that they've gotten your message) but then it can take some time

This forum is provided by EA but is designed as Player helping Player, in this case we can not do much for you
Contact Firemonkeys support: https://help.firemonkeys.com.au/hc/en-us/requests/new or get there in game: green ... button at the bottom of the screen; Talkbubble with ?
I personally can not sign in with chrome, so you might need to try different browsers
Or contact support via FB or Twitter, links are at the bottom of the page