Very Insulting

Question

Lately when I contact the online support, I’m flat out asked if I’m using something to cheat the game with!! This is very off putting to me. I’ve been playing SFP since the beginning. I have spent MORE money on SFP, then all the Sims PC games and expansion packs. This is NOT how you treat your customers!!

I sent a screenshot of the rainbow cupcakes being greyed out. And I’m asked this:

“Could you please confirm for us if you are using emulated Android/iOS devices, and/or versions of our games downloaded from third-party sources?”

I’m so angry. I wish that the upper management could address this. I’ve been around for 6 decades and I’ve never had anyone ask me this.

6n4128d28gdo · Answer

I recently contacted them as I've lost 3 years progress in my game and they asked me the same thing.To make matters worse they haven't fixed the issue! I've played this game for 10 years and like you I've spent money on it. The online support is appalling , in fact there's no support .&nbsp;

673donot · Answer

The reply I got was “we didn’t accuse you of cheating”. Um yea, you clearly did. While providing no help.
I’m so sorry that you lost 3 years of progress in the game. I believe there’s a “restore purchase” option that night help.

6n4128d28gdo · Answer

Thanks, you're the first person that has suggested that to me, I'll give it a try. I think the lack of real help or support in this game is terrible.

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Very Insulting

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