I finished the latest Simtown Market event and won the grand prize (Easter Sleepwear) with time to spare but the clothes are nowhere to be found. I tried changing a sim using a wardrobe, I looked at the clothes store in both owned items and items to be purchased but can't find the Easter Sleepwear for any of my sim ages. Is this a glitch? And how can it be fixed?
Has anybody found a solution to this? It's happened twice in a row for me now. In the previous market event, I won a gingerbread chair and I never received it, but I received the rest of the prizes. Now in the current market event, I won a gingerbread bookshelf but I never received it but the event is still going so I don't know if I'll get the rest of the prizes. It's really frustrating because I have a gingerbread themed house and I really needed those items.
Contact Firemonkeys https://help.firemonkeys.com.au/hc/en-us/requests/new
I may have missed minor prizes in Simtown Market that I did not notice but I definitely did not receive one of the grand prizes and contacted support and got the items
Thank you for your help. I am trying to contact Firemonkeys but it keeps saying "firemonkeys.zendesk.com refused to connect". If I can get it to work, I'll let you know how it goes.
Just as a sort-of an update as well: I have received all the other prizes that I've won so far in the current SimTown Market event, just not the gingerbread bookshelf prize.
Cheers.
I personally have issues with connecting to Firemonkeys server too
I can not use my regular browsers chrome or safari
I tried Edge and it worked on that, maybe it works on other browsers as well
I know it works on chrome for some, but not for me
TL;DR try another browser 🙂
Yes, I ended up using Firefox and my question has been submitted to them, so now I'm just waiting on a reply. Thanks for all your help! :eahigh_file:
I'll let you know how it goes!
