A Sim disappeared, and now I am stuck with an empty Sim slot.
Product: The Sims Mobile
Platform:Android Tablet
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Galaxy Tab S3, Galaxy s9+, Asus ZenPad 3S 10
OS Version Android Nougat and Android Oreo (s9+)
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1003606311665
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? I was first playing the game on my Galaxy Tab S3, but since the tablet needed to be charged, I switched to my Asus ZenPad 3S 10. When I logged back in the game, I noticed that some of game progression was lost and a Sim I created to fill my last Sim slot had disappeared. Not only the Sim disappeared and the slot now is empty, but the game does not allow me to create a new Sim. The game is acting as if the slot has already been filled, and when I touch on the green "Create" icon, nothing happens. My game is broken, and now I am with an empty Sim slot that is unusable.
What do you expect to see? I want either my Sim back or have the empty slot to become usable again. It is like the empty slot is occupied by an invisible ghost and it is totally broken.
Connection Type Wifi
Please select your region Europe
Country England
Additional feedback
‌
I was first playing the game on my Galaxy Tab S3, and I had just finished creating a Sim for the last Sim slot, but since the tablet needed to be charged, I switched to my Asus ZenPad 3S 10. When I logged back in the game, some of game progression was lost, and the newly created Sim was nowhere to be found. He just simply disappeared. I tried to create a Sim again by touching the empty Sim slot, which the missing Sim previously occupied, but it is not allowing me to create a Sim. I am now stuck with three Sims with an empty slot that I can not use. Also, the family portrait of the house has changed after my Sim disappeared. It no longer shows the Sims of my household, but it just shows a picture of buildings.
Some of my furniture and items have disappeared as well. I have reinstalled the game several times on my devices, and I have also cleared the cache and data several times as well, but nothing has fixed the problem. I have contacted the technical support about the issue, but all I received was a generic looking letter with a piece of advice to clear the cache and data of my devices, which solved nothing. I really don't want to create another account and restart the game from scratch since I have already made progress in the game and used some of my real money to purchase SimCash. I really don't know what to do. Everything was working fine until last night, but now the game is messed up and broken for me.
Platform:Android Tablet
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Galaxy Tab S3, Galaxy s9+, Asus ZenPad 3S 10
OS Version Android Nougat and Android Oreo (s9+)
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1003606311665
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? I was first playing the game on my Galaxy Tab S3, but since the tablet needed to be charged, I switched to my Asus ZenPad 3S 10. When I logged back in the game, I noticed that some of game progression was lost and a Sim I created to fill my last Sim slot had disappeared. Not only the Sim disappeared and the slot now is empty, but the game does not allow me to create a new Sim. The game is acting as if the slot has already been filled, and when I touch on the green "Create" icon, nothing happens. My game is broken, and now I am with an empty Sim slot that is unusable.
What do you expect to see? I want either my Sim back or have the empty slot to become usable again. It is like the empty slot is occupied by an invisible ghost and it is totally broken.
Connection Type Wifi
Please select your region Europe
Country England
Additional feedback
‌
I was first playing the game on my Galaxy Tab S3, and I had just finished creating a Sim for the last Sim slot, but since the tablet needed to be charged, I switched to my Asus ZenPad 3S 10. When I logged back in the game, some of game progression was lost, and the newly created Sim was nowhere to be found. He just simply disappeared. I tried to create a Sim again by touching the empty Sim slot, which the missing Sim previously occupied, but it is not allowing me to create a Sim. I am now stuck with three Sims with an empty slot that I can not use. Also, the family portrait of the house has changed after my Sim disappeared. It no longer shows the Sims of my household, but it just shows a picture of buildings.
Some of my furniture and items have disappeared as well. I have reinstalled the game several times on my devices, and I have also cleared the cache and data several times as well, but nothing has fixed the problem. I have contacted the technical support about the issue, but all I received was a generic looking letter with a piece of advice to clear the cache and data of my devices, which solved nothing. I really don't want to create another account and restart the game from scratch since I have already made progress in the game and used some of my real money to purchase SimCash. I really don't know what to do. Everything was working fine until last night, but now the game is messed up and broken for me.
