Product: The Sims Mobile
Platform:Apple iPhone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iphone6sp
OS Version 123456
How often does the bug occur? Occasionally (10% - 49%)
Steps: How can we find the bug ourselves? Cant buy the pass
What do you expect to see?
Connection Type
Please select your region Australia
Country
Cant buy the new pass
@EA_DragonsEye Player id：[ removed by CM]
device os：iOS 14.7.1，iPhone 12 Pro Max
location：China，Shanghai
My apple Id is New Zealand's id, but I am in China right now. I can buy the Japan pass last time, but I can not buy the summer festival pass.
Thanks a lot.
EA Staff (Retired)@ReneeMai5 please do not post your player id publicly, it is for own security.
I already reported this issue to studio and I am waiting to hear back. I am sorry that you are experiencing this issue!
Thank you so much for your help. The festival pass issue seems to be solved in my case. It turned out to be a problem with my Apple ID, I phoned the customer service for other issue yesterday and now the festival pass suddenly become available! @EA_DragonsEye
@ReneeMai5 @BoBo430030 Hi, I was facing the same problem but it’s solved after I phoned Apple customer service for some other in-app purchase problem. Maybe they apparently banned part of the function of your Apple ID for no reason as they did to mine. So better give it a try. Hope it can help you.
Community Manager
