Hello! I own a Motorola Moto Maxx, Android 6.0.1. I tried to download The Sims Mobile, but it says on Google Play that my device isn't compatible. I can't understand why, can someone help me please?

Hi @high5thai! Please, keep in mind the game is currently available only in select territories during soft launch. Could you tell us which country are you trying to download the game from? Glad to see you are interested in the game! 🙂 -Mai

Hi @high5thai, Thanks for sharing with us all that information. Unfortunately, your device would need more RAM memory to be able to download the game, and that's the reason you are getting the message. This is a soft launch so this could change in the future, and I will make sure to let you know if that happens. Sorry for the inconvenience! ☹️ -Mai

Hi @high5thai, I would recommend trying to download the game again in a few days 😉 -Mai

Hi, thanks for your attention! Could you tell me which is the minimum RAM memory requisited today? My Moto Maxx's got 3GB RAM.

Hi! Thanks for your attention! I'm on Brazil, it's already available in here... Any other idea about what could be the problem? I don't know if this information helps, but I've seen another brazilian gamer with the same problem at Answer HQ Portuguese, and his device was also by Motorola, although it's not a Moto Maxx - it's a Moto X Play. Maybe the problem is related to Motorola devices?

Can't download The Sims Mobile on Motorola Moto Maxx

16 Replies

Anonymous
8 years ago
I'm in the U.S.A United States of America
EA_Mai
EA Staff
8 years ago
Hi @marie9053,

The game has not been released yet. Right now, it's only available in selected territories, that's why you can't download it from USA.

I would suggest subscribing to this thread >> http://answers.ea.com/t5/Game-Information/The-Sims-Mobile-Coming-soon/td-p/6052293, as we will post any updates about the release in there.

Welcome to Answers HQ! 😃

-Mai
Anonymous
8 years ago
It's on my appstore it just says that my device is not compatible
EA_Mai
EA Staff
8 years ago
That's weird @marie9053. Do you have a Brazilian or Spanish account in your iPhone? (As you talk about App Store I'm guessing you have an iPhone)
lisseniss
8 years ago
Hi! I have the same problem but my cell phone is Moto G3, Android 6.0, 16GB, 2GB RAM. I tried to download Sims Mobile with two different Brazilian accounts and the game doesn't appear in Google Play. 🤨
EA_Mai
EA Staff
8 years ago
Hi @lisseniss,

Sorry for the late reply.

Unfortunately, if you don't get the option to download the game through Google Play, it means your mobile phone is not compatible with The Sims Mobile.

I wish I had better news for you ☹️ If you own another device you could use to play, I would try to download it from there.

Good luck,

-Mai

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Can't download The Sims Mobile on Motorola Moto Maxx

16 Replies

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