Forum Discussion

Anonymous's avatar
Anonymous
8 years ago
Solved

[Fixed] Can’t Unlock New Buildings

Product: The Sims Mobile Platform:Apple iPad List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) IPad 9.7 OS Version iOS 11.3.1 Player ID: (Find your Player ID in S...
bug
  • EA_Mai's avatar
    EA_Mai
    7 years ago

    Hi everyone,

    We have just released an update for the game which should help with this issue. 🙂

    Please, go to the App Store or Google Play and download the latest version of the game. If you are not seeing the update in the iOS App Store, try going to your Updates tab and pull to refresh the page.

    Any issues to unlock your buildings now?

    Thanks,

    -Mai

Anonymous's avatar
Anonymous
8 years ago

With all due respect the advisor I had was no help at all, advised him of the issues and he’s saying I never spent any coins to unlock the building when I clearly did. So that’s 7500 coins down the drain and now I need to save up 7000+ more to unlock the same building again with the possibility that this will just happen again 🙄 not impressed at all tbh

  • EA_Mai's avatar
    EA_Mai
    Icon for EA Staff rankEA Staff
    8 years ago
    Hi @tmcshane90,

    Sorry to read that. All I can recommend is trying to message them and explain again in case there was some kind of misunderstanding, so they double check.

    @chantalvw - when you report a bug, you are letting us know about an issue with the game and it is useful. It helps make the team aware of it - so thanks for taking the time for reporting it!
    However, while the team investigates this, our advisers may be able to help you with that unlocked building. That's why in this case I'm asking you to open a Technical support request with them 🙂

    Cheers,
    -Mai

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