[Fixed] Sims getting younger/stuck

Product: The Sims Mobile
Platform:Apple iPhone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPhone 5SE
OS Version iOS 11.4
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1002979282311
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? When you click on the family portrait, there is no option to move out under my retired sim's name.
What do you expect to see? I'd like to move out my retired sim.
Connection Type Wifi
Please select your region
Country
Additional feedback

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I have had this issue for some time now. My sim retired a few months ago with no option to move her out via the family portrait. Has anyone else encountered this issue before??? Even after this recent update, my current playable sims can still start relationship events with her. Without interacting with her though, she just stands in my house in one spot and doesn't use any of the household objects.

I need a few more reports for that. Is your game fully updated? This is an issue that should've been solved in the past. 

If your game is fully updated, I suggest contacting EA about this issue.

You can do so through The Sims Mobile app. Open the side menu, choose the gear icon, then the button with 'Help'.
This will open your browser, scroll down until you see 'Contact Us' and choose 'Technical Support'.

Open the spoiler for pictures:

Spoiler

If this fails for some reason, or you can't access The Sims Mobile app. 

You can contact EA through this link: https://help.ea.com/en/contact-us/

If you want to do so in a different language you can choose your country of choice in the upper right-hand corner. 

You can also choose to contact an EA game advisor through social media:

- Twitter: https://twitter.com/EAHelp
- Facebook: https://www.facebook.com/EAHelpHub/

@Phantomlover1717I updated it since the most recent update (Version 11.0.1) was announced... The update only helped a different sim's problem where the move out option was greyed out, but this sim has no move out option whatsoever. I think back when I retired her, I retired her before she claimed her fourth trait and that might be why the move out option isn't there - not 100% sure. It said choose another trait next to her existing traits, but I accidentally retired her before I picked it. It was a few months ago so I don't remember exactly. I contacted EA via email three times. Each time, the tech support helper told me to post here in the forums. Since no one else seems to be having the same issue, it's much harder to get noticed.

You've been noticed, I can't add it to the bug list yet, I need a bit more reports for that.

I'm sad to hear EA wasn't able to help you 3 times.... 

@Phantomlover1717I know it's been a LONG time since this was posted, but have you found any others with the same issue? I haven't been active on here for months. Tbh, it still hasn't been resolved even after I spoke with an EA tech expert. They said someone was going to fix it back in early June, but my elder sim is still stuck in my house with no option to move her out. Do you know of anyone on the website who I may message for this issue?

No haven't seen any. Only this one:
https://answers.ea.com/t5/Bug-Reports/Open-Retired-sim-is-on-my-current-generation-page/td-p/7048059

Which is a Sim that was moved out but isn't places in a generation. 

Product: The Sims Mobile
Platform:Apple iPad
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Ipad
OS Version 12.1
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1002991452737
How often does the bug occur? Rarely (0% - 9%)
Steps: How can we find the bug ourselves? Child unable to age
What do you expect to see? Child become an adult
Connection Type Wifi
Please select your region North America
Country USA
Additional feedback I’ve been waiting for this kid to age up for days, and have since had another toddler age and grow ahead of this child, into an adult. I also can’t click on him to talk to him, or change his outfit, he’s completely unplayable.

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I’ve uninstalled and reinstalled the game, I’ve turned my iPad off and turned it back on, I’ve tried everything, nothing worked,

How many days has it been? Is the child still showing in the family portrait?

My child is still stuck and completely inactive today. It’s been about 7 days. I have another child that aged from toddler to adult in that time, and another from baby to adult. I can’t change outfits or anything with him. It’s strange.