URGENT SAVE ROLLBACK REQUIRED: Sims Mobile - Live Chat FREEZING Email FAILED.
To the Sims Mobile Community Team, I require an urgent manual Save Rollback/Restore for my account due to lost progress. I have kept the game closed since the issue began to preserve the last good save. I have been blocked from receiving support due to Live Chat freezing immediately after providing my details, and the support email mailbox returning a "mailbox is full" error (delivery failed). CRITICAL ACCOUNT DETAILS: * Player ID: 1008165620819 * NEWEST Case #: #224892003 (Created 4:10 pm) * Related Cases: #224884674, #224839212, #224836875 Please flag this with the specialist team immediately for restoration.
My first Purchase
Hello everyone, I purchase something on The Sims Mobile the money deducted to my account but when I check my game I got nothing. I restarted my game and also my phone until now nothing is happening. I'm so disappointed, I want to purchase more but I'm scared to have nothing. I don't know what to do. Please help. I can provide proof of purchased and also the screenshot of what I purchased.Invalid Adverts with NO reward afterwards
I received no reward at all after watching certain advertisements. I think that players from the UK would have experienced the same? These advertisements are all "Skills for Life" ones which are made by UK's HM Government, I believe? It's quite annoying especially as I'm trying to earn more cupcakes from adverts... It's such a waste of time. Please fix it!Missing newly purchased house . Built house Disappearing.
I play Sims mobile I've been playing it for over 5 years. Needless to say I've gotten very advanced in the game put quite a bit of money into it as well. Recently I bought the ' Anansi ageless abode' $10.88 and never received it. I even got the receipt for the purchase and a notification from my bank saying the payment went through. Then a couple weeks later I witnessed my entire house full of belongings just disappear. It just vanished. The house pops back onto the screen but it's empty no windows no furniture nothing. Now after years of collecting things from events and paying for things you can understand how upset I was. I've been emailing EA, I've been jumping through every possible hoop to no avail. None of the belongings are in my inventory they're completely gone. They even took my trophies.😭 I have started at least 10 cases and got nowhere. I've also emailed EA and got no response. Why am I spending money on this game if I can't even receive what I paid for? And if I do get it do I have to worry about it just up and disappearing one day.
