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EA_Sanah's avatar
EA_Sanah
Icon for EA Staff (Retired) rankEA Staff (Retired)
4 years ago

How To Get Help for Persistent Bugs

Sul Sul Simmers! We understand that several of our players are experiencing bugs impacting gameplay. As mentioned in the Q&A, we are working on a more permanent solution. In the meantime, to impro...
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gogotamago5's avatar
gogotamago5
Seasoned Hotshot
4 years ago
@JustJazzy81 Does this mean that the balloon to start a workshop event disappears?
Here’s the solution↓ Let all your sims idle and task kill the app. This also works when the options for starting career, hobby, or relationship events are gone.
https://answers.ea.com/t5/Bug-Reports/Workaround-Can-t-start-shift-at-Eco-Workshop/td-p/10470184
However, if the sim that last run workshop event is currently in a passive state, maybe the only way to fix it is to remove the sim. It's better not to make our sims passive now...
gogotamago5's avatar
gogotamago5
Seasoned Hotshot
4 years ago
I’ve been asking for my game to get rolled back for over a month and all they say is please wait as the game team is investigating.
Rollback solution without any kind of compensations is awful, but I can’t even get a rollback. Is it because I’m a Japanese and getting Japanese language support? Would English speaking users be supported more smoothly? Or is it because I’m asking for festival ticket rewards or refund of ticket price as my least compensation?

Anyway, EAHelp said they have received hundreds of reports about this issue. Thank you for the wonderful holidays, TSM. I hope to see gurus’ replies in the new year.
  • gogotamago5's avatar
    gogotamago5
    Seasoned Hotshot
    4 years ago

    It has already been more than two months since “Where’s the Network?” issue started occurring to me. I can’t get into the game almost at all now.

    I’m not going to waste any more time in conversation with EAHelp. (please check the attached screenshot)

    I’ve been missing out on several events and quests that are ongoing right now. On top of that, it’s a huge disappointment that the rewards from past events will also be lost as my game gets rolled back for months.

     

    I have a simple question.
    Will the team be able to fix “Where’s the Network?” issue in the near future? Or is there no prospect of fixing it at all?

    • SalixCat's avatar
      SalixCat
      Hero+
      4 years ago
      @gogotamago5 I've been told it is still under investigation. Sadly, the only temporary solution for now is a rollback 😢
      • gogotamago5's avatar
        gogotamago5
        Seasoned Hotshot
        4 years ago
        @SalixCat Thanks Salix! 🙏 Ok, I’ll try to reopen my case again 😂👍

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