On Dec. 8 my game crashed and after reopening it had reset it self. It asked if I wanted to continue from where I left of I said yes. It crashed again after a few minutes later. I reopened it, it gave me a whole new player ID and didn’t recognize that I had an old account.
I only saved my game via the cloud/apple. If I continue on with the restore progressing in order to actually get into the area to submit a ticket will it permanently delete everything like it says? I’ve been playing for three years and I really don’t want to lose all my progress.
Also, I have repeatedly (8 times now) been giving my old ID, my new ID, the last receipt for an item of played, a screenshot of the last event I was working on, and the names of my sims.
So I clicked through but now this weird clutch is happening and I’m stuck in the beginning loop. I don’t have access to the menu or task bar area.
