Forum Discussion
4 years ago
@SalixCat I had the same thing, my issue with the game is that I only see the blue screen and the where's the network message, so I saw their last twitter and I wrote to them to rollback the game. It's six emails I exchanged with them, they ask the same thing over and over, nothing in progress, each time a new person, and it's like they had no idea about the previous emails, on my account it seems like my case is still open, but just frustrating to keep writing the same thing to them. I wanted to send ingame ticket too, but I can't even get to that step in my game, because my game doesn't launch. Can you help me? Thanks.
SalixCat
4 years agoHero+
@v3e62n6dk77z Have you used this link? https://help.ea.com/en/contact-us/new/?product=the-sims-mobile
I've been said this is the way to reach mobile advisors when you can't open your game. They are not on Twitter or Facebook.
I've been said this is the way to reach mobile advisors when you can't open your game. They are not on Twitter or Facebook.
- 4 years ago@SalixCat Yeah, that's how I submitted my ticket, but then they send me emails over and over asking the same questions, and now they want me to send ingame ticket again, while my case is still open.
- EA_Cade4 years ago
Community Manager
Hi @v3e62n6dk77z,
It looks like your most recent ticket is waiting on you to provide Proof of Purchase for The Sims Mobile team to start working on your case and roll you back to a previously working save state.
You should be able to attach that information via the steps here.
Once you attach that information and resume the case you'll be able to get this sorted without access to the account.
- 4 years ago@EA_Cade I don't have any proofs of purchase to attach, what should I do now?
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