Forum Discussion

juniperkate3's avatar
juniperkate3
4 years ago

I’m stuck in an endless loop of emails from EA Help

I’ve been trying to get an issue with my game resolved but I just seem to be in some wash and repeat cycle of emails from EA Help. I’ve had 8 people say they’ll be handling my case. But honestly it’s...
technical issues
v3e62n6dk77z's avatar
v3e62n6dk77z
4 years ago
@SalixCat Yeah, that's how I submitted my ticket, but then they send me emails over and over asking the same questions, and now they want me to send ingame ticket again, while my case is still open.
  • EA_Cade's avatar
    EA_Cade
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hi @v3e62n6dk77z,

    It looks like your most recent ticket is waiting on you to provide Proof of Purchase for The Sims Mobile team to start working on your case and roll you back to a previously working save state.

    You should be able to attach that information via the steps here.

    Once you attach that information and resume the case you'll be able to get this sorted without access to the account. 

    • v3e62n6dk77z's avatar
      v3e62n6dk77z
      4 years ago
      @EA_Cade I don't have any proofs of purchase to attach, what should I do now?
      • EA_Cade's avatar
        EA_Cade
        Icon for Community Manager rankCommunity Manager
        4 years ago
        Hi @v3e62n6dk77z,

        In that case just resume the case and let the agent assisting you know you have no purchases to restore.

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