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juniperkate3's avatar
juniperkate3
4 years ago

I’m stuck in an endless loop of emails from EA Help

I’ve been trying to get an issue with my game resolved but I just seem to be in some wash and repeat cycle of emails from EA Help. I’ve had 8 people say they’ll be handling my case. But honestly it’s...
technical issues
EA_Cade's avatar
EA_Cade
Icon for Community Manager rankCommunity Manager
4 years ago

Hi @v3e62n6dk77z,

It looks like your most recent ticket is waiting on you to provide Proof of Purchase for The Sims Mobile team to start working on your case and roll you back to a previously working save state.

You should be able to attach that information via the steps here.

Once you attach that information and resume the case you'll be able to get this sorted without access to the account. 

v3e62n6dk77z's avatar
v3e62n6dk77z
4 years ago
@EA_Cade I don't have any proofs of purchase to attach, what should I do now?
  • EA_Cade's avatar
    EA_Cade
    Icon for Community Manager rankCommunity Manager
    4 years ago
    Hi @v3e62n6dk77z,

    In that case just resume the case and let the agent assisting you know you have no purchases to restore.
    • v3e62n6dk77z's avatar
      v3e62n6dk77z
      4 years ago
      @EA_Cade No use, I told them, and today they send me a new email giving me the link to troubleshoot again, it's as if they had dementia and forgot about all the previous information, so I'm back to step one. I don't understand EA system, it's really upsetting.

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