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juniperkate3's avatar
juniperkate3
4 years ago

I’m stuck in an endless loop of emails from EA Help

I’ve been trying to get an issue with my game resolved but I just seem to be in some wash and repeat cycle of emails from EA Help. I’ve had 8 people say they’ll be handling my case. But honestly it’s...
technical issues
v3e62n6dk77z's avatar
v3e62n6dk77z
4 years ago
@EA_Cade I don't have any proofs of purchase to attach, what should I do now?
EA_Cade's avatar
EA_Cade
Icon for Community Manager rankCommunity Manager
4 years ago
Hi @v3e62n6dk77z,

In that case just resume the case and let the agent assisting you know you have no purchases to restore.
  • v3e62n6dk77z's avatar
    v3e62n6dk77z
    4 years ago
    @EA_Cade No use, I told them, and today they send me a new email giving me the link to troubleshoot again, it's as if they had dementia and forgot about all the previous information, so I'm back to step one. I don't understand EA system, it's really upsetting.

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