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EA_Mai's avatar
EA_Mai
Icon for EA Staff rankEA Staff
7 years ago

[Info] Compatibility on Android devices

When talking about compatibility, first thing to keep in mind is that The Sims Mobile is a big game. We understand it's frustrating to find out your device is not compatible, and even when we have done our best to make it compatible with as many devices as possible while building all the features, unfortunately it won't run on every device.

With thousands of different Android devices, compatibility is not a simple matter, but fortunately Google Play will let you know if your device is compatible or not.

Things to keep in mind:

  • You will need enough free space in your device to download the app. If you don't have enough space, Google Play might tell you your device is not compatible. Please, make sure you have at least 500MB of free space when trying to download. Also, please, keep in mind the app might require more space in the future.

  • Make sure your Android and Google Play Store app are up to date.
    You can take a look to this article to learn how to check if you are running the latest Android version.

  • In Settings -> Display -> Screen Resolution, make sure you are running at FHD+ or WQHD+ resolution (not HD+ resolution).

  • To make sure there's not an issue with Google Play Store app, in Settings -> Apps -> Google Play Store -> Storage, tap Clear Data. Reboot your device, open Google Play Store, accept the Terms of service and try again.

  • If you have other devices in your Google account, you can check compatibility with all of them at the same time from Google Play website: https://play.google.com/store/apps/details?id=com.ea.gp.simsmobile&hl=en


If after trying all these steps Google Play is still telling you your device is not compatible, unfortunately, it won't be possible to download the game

technical issues

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  • pepperjax1230's avatar
    pepperjax1230
    Seasoned Ace
    7 years ago

    I find that weird because it's not even on the app store on my device and I was able to play the apk version.

  • pepperjax1230's avatar
    pepperjax1230
    Seasoned Ace
    7 years ago

    Samsung Galaxy Tab A Is there a list of devices that work with this game because I can't even find one. It doesn't even tell you how much ram you need to play. Like I said the APK app is running the game fine on my tablet.

  • zombiexlollipop's avatar
    zombiexlollipop
    7 years ago

    i got the text stating that i can download sims mobile, google play pops up and it still tells me that it's non compatible and i have a samsung galaxy j3 emerge running on android 6.0.1 with 550MB free in RAM. the phone as of jan 6 is a year old.

  • Kirtai's avatar
    Kirtai
    7 years ago

    I have a Galaxy S7, which has 4gb of Ram, but the play store says my device is incompatible. Any insight here as to why? I can't find a comprehensive list of what devices are compatible, so even if I did want to upgrade, I don't know how to ensure my device is compatible, as mine meets all the specification. 

  • Kirtai's avatar
    Kirtai
    7 years ago

    Aha I found the problem. I didn't have enough space on my phone so it incorrectly was flagged as incompatible. If anyone else is having this issue, try clearing out some room!

  • CMeki's avatar
    CMeki
    Hero (Retired)
    7 years ago

    @zombiexlollipop

    550 MB of RAM sounds a bit on the low side though.

    Make sure you have enough space on your phone to download, but if it still says incompatible, then it probably is as 550MB RAM is not very much.

  • Phantomlover1717's avatar
    Phantomlover1717
    Hero+
    7 years ago

    Not that I know of sadly. Do you have enough space on your tablet to download the game?

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