Missing items after purchase and device sync Issue

Hello,

Two or three days ago, I purchased an offer that included 10,000 Simoleons, 600 Cash, and other items. On the same day, I spent the Simoleons and Cash to decorate my house. Please note that I play The Sims Mobile on both an iPad 7th generation and an iPhone 13. I initially started playing on one device, then switched to the other. I noticed that some of my progress wasn’t saved, but it didn’t bother me at first because it wasn’t much. However, later, when I switched devices again, I found my house half empty!

Strangely, the money had been spent, but the items I bought—or even just moved—were gone and still haven’t reappeared. I checked both devices and it was the same. I also waited about 8 hours, hoping the progress would sync, but nothing changed. I even tried deleting and reinstalling the game, but the issue still persists.

Could you please help me recover the missing items or restore my progress?

Thank you in advance.