Missing items after purchase and device sync Issue

Question

Hello,Two or three days ago, I purchased an offer that included 10,000 Simoleons, 600 Cash, and other items. On the same day, I spent the Simoleons and Cash to decorate my house. Please note that I play The Sims Mobile on both an iPad 7th generation and an iPhone 13. I initially started playing on one device, then switched to the other. I noticed that some of my progress wasn’t saved, but it didn’t bother me at first because it wasn’t much. However, later, when I switched devices again, I found my house half empty!Strangely, the money had been spent, but the items I bought—or even just moved—were gone and still haven’t reappeared. I checked both devices and it was the same. I also waited about 8 hours, hoping the progress would sync, but nothing changed. I even tried deleting and reinstalling the game, but the issue still persists.Could you please help me recover the missing items or restore my progress?Thank you in advance.&nbsp;

spark_joy_tsm · Answer

It is not recommended to play the same account on two devices.&nbsp; &nbsp;When you have two games opened at the same time, it leads to sync issues with saving your progress.&nbsp; If you do need to use two devices, make absolutely sure that you close the game completely before you open the game on the other device.&nbsp; Worse case scenario is that you could lose your account because the server is trying to save to different sets of progress.&nbsp;

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Missing items after purchase and device sync Issue

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