missing items in Sims mobile

additional screenshots

problem is its difficult to contact support and always the answer is no fix

@9d5ec84aee059725 With actual purchases, there is a fix, but it is one the mobile team has to dive into. Not all support can as they may not have tool access, or be able to review the logs over chat. 

For missing content though, that is not something Community Managers handle over the forums.

You don't need to reach out to live support, but in game through email where you can explain it with specifics and any proof of purchase if real world currency is used for purchase.

Cheers!

Good day,I bought the whole dinning table set of live edge dining, when I left the game and I came back,everything was gone. 

@owenlouisa 

Unfortunately, we can't solve your problem through the forums.

Please contact support. Follow the instructions in this post: [Guide] Finding your Player ID / How to send a Help Ticket In-Game.

If you can't access the game, contact support through this link: https://help.ea.com/en/help-home/