Missing rewards in Harvestfest event
Product: The Sims Mobile
Platform:Android Phone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Samsung Galaxy S9+
OS Version 9.0
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1003467185363
How often does the bug occur? Rarely (0% - 9%)
Steps: How can we find the bug ourselves? Click harvestfest logo in top right and click bag of plenty
What do you expect to see? My missing rewards back in my inventory or give me back my 500 pies
Connection Type Wifi
Please select your region Asia
Country Malaysia
Additional feedback
I just spent lots of my harvest pies on bags of plenty and got lots of same items and only 2 new items (glass pumpkin trio and fall bounty fireplace). Then all of sudden there's an error stating that I have connection error and make the app freeze which is the first time ever I encounter this issue.
Then I close the app and reopen it back. I checked my inventory and 2 of my new items received just before the app go crazy went missing! And my pies also deducted 500 which are equivalent to those 2 items! Because I keep on getting lanterns, pile of leaves and wreath like too frequent (and it seems like I only received these 3 same things over and over again), those 2 new items really means a lot to me.
Please give me back my missing rewards or at least give me back my hard earned pie! It's really hard to earn those pies when there's bugs during this harvestfest event! 😭😞
Best thing would be to contact an EA game advisor about this issue.
You can do so through The Sims Mobile app. Open the side menu, choose the gear icon, then the button with 'Help'.
This will open your browser, scroll down until you see 'Contact Us' and choose 'Technical Support'.Open the spoiler for pictures:
If this fails for some reason, or you can't access The Sims Mobile app.
You can contact EA through this link: https://help.ea.com/en/contact-us/
If you want to do so in a different language you can choose your country of choice in the upper right-hand corner.
You can also choose to contact an EA game advisor through social media:
- Twitter: https://twitter.com/EAHelp
- Facebook: https://www.facebook.com/EAHelpHub/
