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soulfulgenius's avatar
soulfulgenius
5 years ago

[Open] - Can’t enable tracking on iOS. Can't connect to Facebook

Product: The Sims Mobile
Platform:Apple iPad
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPad Pro 4th gen,IPhone pro max
OS Version 14.4.1
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Look into my game to see if something needs to be reset
What do you expect to see? To allow me login to my Facebook and Twitter account
Connection Type Mobile
Please select your region Other
Country United States

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I did a recent upgrade on both my iPad and iPhone device and I’ve been having issues connecting my social media accounts to my game.I keep getting a error message saying (login disabled.this login option is unavailable because the app tracking is disabled.please enable it via settings to continue) however when ever I click the settings it’s routing me to the area of the sim mobile that has nothing to do with tracking. And when I checked my tracking I was able to confirm that tracking is enabled. I went through the Facebook settings under games and apps and saw that the game was removed. And my Twitter settings and the game was revoked. So I’m not sure what else to do and I’ve exhausted all of my options

bug

15 Replies

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  • soulfulgenius's avatar
    soulfulgenius
    5 years ago

    The allow tracking option isn’t appearing under the sim mobile setting.the option of allow tracking is appearing under my privacy menu.

  • soulfulgenius's avatar
    soulfulgenius
    5 years ago

    It’s funny because I also play the sim FreePlay  and I’m having the same exact issue that other players are having which is a known issue that Firemonkeys are aware of.

  • EA_DragonsEye's avatar
    EA_DragonsEye
    4 years ago

    Hi @soulfulgenius and @ir0nwoman!
    This issue may be resolved by apple after updating to the version iOS 14.5.1.
    As per the official Apple Knowledge base web found here https://support.apple.com/en-us/HT211808#1451
    "This update fixes an issue with App Tracking Transparency where some users who previously disabled Allow Apps to Request to Track in Settings may not receive prompts from apps after re-enabling it. This update also provides important security updates and is recommended for all users."

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