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Ilois4's avatar
Ilois4
Hero+
5 years ago

[Open] - Chat on Hold: Party Chat not available

Product: The Sims Mobile
Platform:Apple iPad
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPad 6th gen
OS Version iOS 13.7.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Host a party
What do you expect to see? Party chat loading and working normally
Connection Type Wifi
Please select your region Europe
Country Finland

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Started hosting a party today and got immediately a notification: "Chat on Hold. Party Chat is not available right now"

Chat isn't loading and the notification keeps popping up. Party has been on now for 1,5h and I've seen the notification now ~10 times, not sure if it's actually popping up at the same time there would be some activity on the chat for example players joining and party leveling up or just tryig to connect every few minutes.

Few parties I visited as a guest after the update this week had issues with the chat, it wasn't loading at all. 

I've seen players posting about this issue on other forums this week but since not sure if this is under investigation yet, creating a report. 

bug

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  • Ilois4's avatar
    Ilois4
    Hero+
    5 years ago

    Yesterday I got the ‘chat on hold’ message when starting a party open for everyone. This was first time I got the message since my previous post and with an open party.

    The chat was gone for 3 hours for me but I can see that at least 2 guests saw the chat for a while when they joined the party. Hopefully this will get fixed in the update 🤞

  • Ilois4's avatar
    Ilois4
    Hero+
    5 years ago

    Hosted a friends only party yesterday and the chat was there for the first time since September (in a friends only party). I didn’t get the ‘chat on hold’ notification and for me the chat was working.  Hopefully this means something good and is permanent. 😊

    I think now it was doing at least some ‘loading’ for some of the guests since maybe half of them were shown joining in the party chat. 

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