[Open] Story gone after selling duplicate heirloom

I have this problem as well but with the study buddies story.  I contacted ea and they responded back that it must be a syncing issue and I should reload, this was not at all helpful which I also told them and they again responded that it sounded like a syncing problem... anyway, it looks unlocked in my heirloom collection but not when it’s clicked on.

I'm also having this issue. I just contacted EA Help about it...

I wouldn't have noticed if it hadn't happened to the Pumpkin Spice Story Heirloom, but after it did I noticed I'm missing several Heirlooms/ Charms;

Here's a table of everything I should have, the heirlooms in my Inventory, and the Missing Heirlooms.

I can confirm that I should have several of these - for example the Charms for First Level Traits (e.g. Artisan I) When I have Second Level Traits (e.g. Artisan II)

I just crafted the Pumpkin Spice Storybook in the Eco Workshop recently- The week of October 19. I took a screenshot of it in the Eco Workshop because I was so excited it showed up. I didn't take a picture of it when I completed the project because I didn't think this would happen. It still shows in the "My Heirloom Collection" Screen, but is missing from inventory.

I've attached images of my House Inventory (None of my Heirlooms are displayed in my house, they should all be in Storage)

I've also attached the screen that shows my Relationship Stories - the two stories in the table above are no longer available to my Sims.

I've also attached the screen that shows My Heirloom Collection - it shows the missing traits as there, unlike traits and stories I have never unlocked, which are just greyed out.

This post will only allow me to attach 3 files so I'll be replying with more.

Here is the image of when I got the Pumpkin Spice Storybook in the Eco Workshop.

I didn't take a picture after I had already crafted it. That was the week of October 19th 2020.

After I successfully crafted the Pumpkin Spice Storybook, I wanted to craft the Cool at the Pool Cover-Up, but I didn't think I'd be able to get enough materials from Workshop Shifts before deadline. So I crafted the Tropical Chinos in Slot 1 instead, even though I thought they were ugly.

Hopefully Ea advisors get back to me.

@nidoran1234 That's a lot of data that should help us investigate the issue. Could you PM me your Player ID so I can take a look?

I have the same issue. I Lost there herlooms, they are missing from my storage: study buddies, debasing debates and romancing the tomes and pumpkin lovers. Please fix it!

EA is a piece of crap company that couldn't care less about their customers once you buy their products. They will claim either to be unaware of an issue in spite of being contacted by many users either by phone or on their forum or they will claim they can't do anything about it, as with the heirlooms, in spite of the fact that's it obviously a bug.

I just discovered the bug today when I logged on for the 1st time in months and discovered and deleted the duplicates.  It's April 2021 and people have been posting and calling since at least November 2020. No wonder I stopped playing, I was sick of being cheated and told they couldn't or rather wouldn't fix the issues.

It wouldn't surprise me if this was an intentional move on their part to generate money for a dead end game filled with ridiculously priced items (both rl $ and in game cash/simoleans) by claiming they can't do anything ("we d not have option to validate the missing heirloom content"), claiming they'll submitt a bug report (how long ago was that?), then making us pay in-game to replace them.

Way to go EA, your still the worst U.S. company. 

Hi Phantom and folks, I'm a newbie who starts binging Sims Mobile due to pandemic lockdown a couple months ago.

Boi! This bug has been reported since April 2020 and EA has not bother to fix it.

I have always sold duplicate right away when I got one. And then this Sep 10th, I noticed that after I have sold my Flirty III, I still have the duplicate heirloom and it still showing there are 2 in the Collection. I was hoping it will go away but no it still there... 8 days later, I got a duplicate for Generous II and also promptly sold it. Minutes later, I checked the storage and lo and behold there are still 2 heirlooms. Now I'm stuck with 2 of "duplicates" that I actually regularly got duplicates of, lol.

So although thanks to everyone's warning on this thread, I know not to sell these non existent heirlooms. But I'm worry the next time around when I got another Flirty III or Generous II, I will not be able to sell it without risking losing all. I've tried to use the Contact Us - Report a bug (since nothing is missing yet, I do not want to choose "missing content" ) to have EA remove the faux duplicates before that can happen. But they only give me the option to "Visit EA Answers HQ" - which means this thread... Is there other options for me to contact EA Help and get this fix? I will gladly give my sims ID and more info if contacted.

Thanks in advance and sorry for the long post.