I am trying to submit a visual bug I found in Sims Mobile but your online forum is not letting me submit the post! I press submit and nothing happens. Is there a way I can give the bug info another way? I have all of the data and a screenshot.
Cheers!
EA StaffHi @wildhorsey,
Sorry to read you are having issues with the form. Please, keep in mind the last box needs to be filled as well for the Submit button to appear:
If that's not the issue, could you please give us more details of what's the problem?
Thanks!
-Mai
Hi Mai!
So the Submit button does show up, but for some reason when I click it, nothing happens. There is content in post box as well. I have to refresh the page for any button to work again - Is it possible this is an issue with chrome?
EA StaffThanks for the details!
@cuteypielin, are you using Google Chrome as well?
Could you both please try to use another browser to fill the form? Also, when you press Submit, could you scroll up to check if there's any small red text in the page explaining any errors?
Thank you!
-Mai
EA StaffEA StaffHi @cuteypielin,
Sorry for the wait! If you have a video of a bug with Answers HQ, that's awesome! Please, send me a PM or post it here: https://answers.ea.com/t5/Answers-HQ/bd-p/AnswerHQHelp
(You can send me a PM from my profile page: https://answers.ea.com/t5/user/viewprofilepage/user-id/18747491 )
While we find out which is the problem, you can open threads in Technical discussion forum, yes. Please, try to give us the same information you would if you were filling the form, so I can fill it for you.
Thanks!
-Mai
My screen won’t leave the new surprising choice..uninstalled n reinstalled many times even leaning catche...all these bugs make the game unplayable. Guess I’ll hit up Apple for my money refund now that I can’t play the game.
@Arylon82 wrote:My screen won’t leave the new surprising choice..uninstalled n reinstalled many times even leaning catche...all these bugs make the game unplayable. Guess I’ll hit up Apple for my money refund now that I can’t play the game.
@Arylon82 Have you tried contacting Ea support directly? They should be able to fix that for you. Fingers crossed 🤞
Yea I get a generic email to go to forum for help lol. I fixed mine tho without EA help...do wish they take this dumb feature out..
@Arylon82 wrote:Yea I get a generic email to go to forum for help lol. I fixed mine tho without EA help...do wish they take this dumb feature out..
Ahhh the generic reply email... always so helpful! Lol. Glad you got it fixed on you’re own though. Would you mind posting here what you did in case anyone else has the same problem?
@Dolphin720 Been there! Usually all you have to do is check that your form has all the boxes filled out, including the subject line and both boxes down the bottom, otherwise the submit button wont work. Did you manage to submit it in the end?
Well at least you got there eventually @Dolphin720! Hope it helps 🙂
The guitar is playing piano music in The Sims Mobile.
@simpsonare what guitar are you using? I suggest opening your own post on this issue.
