Forum Discussion

bustynutz's avatar
8 years ago

Shirt Bug Asos Fashion Event

ASOS missing shirt awards

Just to make gamers aware , EA Help is still investigating  the shirt bug

t-shirts awarded during the runway events for your  career inventory

Screen lock  after network connection drops , during event, unable to do anything other than force close

lost shirts from career inventory even though event completed with shirts in inventory .

I completed runway-show,  before the net work disruption .

.

gone no shirts in  career inventory 

does any one know what the shirts were for?????

my assistance from EA Help, very quick 

RESPONSE

My name is Anubhav. I am the EA Tech adviser and would assist you today.

Having gone through your case, I came to know that you're missing 16 T-shirts in the game. Firstly, the issue you're facing shouldn't have happened to you. As an avid gamer myself, I absolutely appreciate how frustrating it might be to experience something going awry when trying to enjoy your game..

Please let me share that its a bug in the game and a lot of players are facing this issue. I know this can be upsetting for you. I really appreciate your feedback towards the game. I will make sure to forward the same to our concern department.

It is sad that we at customer experience, can only help with issues in the game itself, we cannot make changes or correct game bugs. You can however report this at the official forums, so that the moderators and Game experts can take a note of it and investigate this further.

Further, please post your query on the official forums at:

7 Replies

  • Anonymous's avatar
    Anonymous
    8 years ago

    SAME PROBLEM WITH THE PINK JACKET!! 😠

    Did you solve it??

  • https://help.ea.com/ca/the-sims/the-sims-mobile/

      I urge you to  Report your problem as it was different than mine ,

    mine was during the event not a purchase they were prizes that were won  during a fashion walk 

    this is a Sim pic of the event venue 

  • Anonymous's avatar
    Anonymous
    8 years ago

    That's what I mean.

    I can't find the pink jacket in my wardrobe!!!

    Where should I report this problem??

    Thank you for your attention 🙂

  • https://help.ea.com/ca/contact-us/?product=the-sims-mobile&platform=ipad

     What platform are you using as in an iPhone and iPad or android  ?

     Are use iOS which is the iPad or an iPhone , are you connected to Game Center, Twitter, FaceBook  or EA  ?..

     “ My “game saves to Game Center  and Facebook and Twitter 

     So “ I can delete my game ”. and “reinstall the app “   Because my game is “saved ...

     If you are signed into Facebook that is where your game is going to be saved ,

     If you are  going to take the advice i have written “””””” please understand !

    i am not a EA employee, this is a solution i have used

    on iOS platform re: iPad / iPhone

        “”please ensure that you are connected to Game Center, Facebook Twitter or EA, “. 

    as shown in photo  I have attached ,

    Delete APP

     Reboot your device 

     Re-install from App Store .

    “do not select  new game,   After you go through the tutorial again 

     “

    make sure you are signed into Game Center  or Facebook ,(  the connection to your stored Saved game) .”

    “The “downloaded “  “ new app

    from APP STORE.has to have a connection to your saved game , in either Game Center,or Facebook ,

    “”This is also where you can just connect to EA help directly as shown in photo””

    I hope you can understand all this,  

    click on the link and send an email with your BUG  INFO.  directly!, “””””in your current game  ,because I cannot ensure that this will help,  not knowing what platform or device you are using  ...”””””.. it has helped me  “”””so I’m just “”suggesting “” what works for me on an iOS device.

    https://help.ea.com/ca/contact-us/?product=the-sims-mobile&platform=ipad

    DO THIS FIRST !

    First step  “click help within your current  game !,,, ,,,,,as shown in pic

  • Phantomlover1717's avatar
    Phantomlover1717
    Legend
    8 years ago

    FYI the pink jacket is for males. 

    I can't follow this post, could you be a bit more clear on what the issue is?

  • Look in mens clothing, i thought you were talking about pink ladies , my apologies

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