Sims Mobile Can't Make Purchases

@b45c8e62a1078ce3  Hi, this happened to me a few times too. I had a big problem with it for about two months. I tried to always switch WiFi to data or vice versa and then it worked. Sometimes I had to try the purchase four times or wait a while and try again after some time. Let me know if there is any improvement

So I took the risk and uninstalled and reinstalled and it didn’t help. And unfortunately my phone does not have data on it so I can’t try switching back and forth from data to wifi. 

I feel so hopeless. I already lost one game due to the tutorial bug. And now this. I opened a case and then couldn’t reply because there is a bug when you try to resume case. I’ve talked on chat to multiple people. No one seems to know anything helpful. And now one of my cases is marked “fixed”. It’s not fixed

@b45c8e62a1078ce3  I understand you . Not being able to buy any pack is frustrating. I will try to share on Twitter. Maybe someone will have a solution.

@b45c8e62a1078ce3  This toy needs help. I don't know how to deal with it. Unfortunately, sharing on Twitter didn't help. Thank you.

This happened to me yesterday! Tried to purchase the "Panton-ed for Fall" package, got charged twice even though the game stated that the transaction didn't go thru, and no money was removed from my account. Tried a third time and it said "you've already purchased this package" which is when I checked my bank account and saw yep - charged twice.

I've restarted the app, I've removed and downloaded again - NOTHING. And as with the 90s Jetty lot issue - can't get any help. In-game help button opens this site and when I go to open a ticket and chat with someone, I'm told to use in-game help.

Granted, this is my fault for trusting EA a *second* time after the 90s Jetty fiasco... but seriously. This is horrendous. 😔

@3995fb434eb04569  Hi, when I read your lines, I am really sorry for what you are going through. It is not your fault. All errors in the game are the responsibility of the TSM team. Unfortunately I can't find a solution. This game is so broken and help is nowhere to be found. If you haven't done it yet, try emailing EA. I will try to share again on Twitter. Let me know if he answers you.

They've not responded to my emails. They certainly made sure to send a survey about that ridiculous chat session that went nowhere, though. 🙄 *sighs*

I'll keep everyone posted if I ever hear anything back!

@3995fb434eb04569  They didn't answer my emails either, just some robot. I'd love to help you, but I don't know how. If you need my help, I'm here and I'll be happy to help if I can.

I also was unable to get a refund for Apple since I was charged for the festival and did not receive the content. Apparently once it’s been denied twice, even if you call and ask to speak to management, their hands are tied. It’s absurd. I’ve emailed EA multiple times but it doesn’t help. I’m so sad