Stuck on loading screen
Product: The Sims Mobile
Platform:Apple iPhone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPhone 8
OS Version 13.0 (17A5534f
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1004503604605
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? I don’t know I’m stuck on the loading screen
What do you expect to see? The game fully loaded and My original level which is 30
Connection Type Mobile
Please select your region North America
Country United States
Additional feedback Game stuck on loading screen and can’t get into the game to go to my original level 30
Stuck on loading page
@quasha26 I understand you have trouble with your game. As @simmerdownMAL has mentioned, we received an update some hours ago. We can see in your screenshots that your game is downloading the update. I have read your posts in several threads. At this point, I would suggest that you contact EA in order to get assistance.
As you are not able to access the app, you should contact EA through this link: https://help.ea.com/en/contact-us/?product=the-sims-mobile
- Select your platform.
- Select topic Technical support.
- Select an issue.
- Type your player-ID.
-
Tap on the button Select contact option.
Scroll down and select Email. This is the best option for your case. Fill in the form and, if possible, attach screenshots of your game.
An EA Advisor will email you within 24 hours.
You can also contact an EA game advisor through social media:
- Twitter: https://twitter.com/EAHelp
- Facebook: https://www.facebook.com/EAHelpHub/
