Terrible Performances on new phone

I think this game is not optimized with Snapdragon 636 2018 released CPU. Every game work awesome.

@Fuzzernutteri dont have SD Card on my phone, only using internal storage.

@Loccaa77 not sure if it is that or your resolution. Hopefully someone from EA answers your thread.  You can also try contacting EA directly, open your game, open the tab to the right, go to settings help about section, then click on help to contact EA directly 

I have snapdragon 625 I think . 

Do you have lag with snapdragon 625?

@Loccaa77 rarely get lag. I have a zte phone, only two gb ram , I do have an additional sd card but the game is installed on the phone not the sd card. If my game starts to lag it's usually after I collected coin for a while or did some kind of activity for a while. I shut my phone down, pull my sd card , wait about 30 seconds , put the card back and the game lag clears itself. 

My son has the Google pixel 2 XL which has an 835  processor. He uninstalled the game but told me his worked fine. he has 4gb ram. He tested the game a while ago. We had a few updates since then so not sure how his phone would handle the game now. 

This is why Im thinking it's your resolution being higher since your old phone, my current phone and my son's phone are all 1080X 1920

I contact EA and nothing new

It's the weekend so I don't know if you can catch EA staff in here. You can try sending one of them a private message if they don't see or respond to this thread. Hopefully you get their attention and they have a reason as to why your new phone won't play this game well . Again the only thing I see is your resolution 

I contact them 3 days ago and nothing yet. I think they cant fix this, and i need to uninstall game.