Update on the situation of the Login Problems
Hello Community,
as many of you have experienced, the current login functionality is not working as intended. There are several issues players are facing when trying to access the game. I'd like to clarify a few things here with this thread after replying to threads individually and seeing a few points being brought up repeatedly.
If this is coming at a late point I apologize. So far, I have mostly responded to threads directly, as we were deploying changes directly to the backend of things, hoping to see improvements. With the ongoing issues I feel it’s appropriate to dedicate a response to some of the most frequently raised points now.
The current state of things is not as dire as they might appear. The game is not dying, and EA has no intention of closing the game anytime soon. The recent transition to the new Single Sign-On Login did not go as smooth as we had hoped however. The deployment of the new procedure had to be performed ahead of the agreed upon schedule for certain reasons I won't detail here. The result of this is the situation we are facing now. Regardless of that, there is no use in pointing fingers and shifting blame.
We can assure you, we are as frustrated with the situation as the players are and we too would like to spend the time working on improving the game and developing new content instead.
However, we are also aware that we must resolve the issue first before we can move on.
Currently, we are working on another Patch that we deployed to Public Test Environment today, 22nd May 2018, so that we can include it into tomorrows scheduled update for the first set of worlds. The details of that patch can be viewed here. The features of this update have been in the works before the issues with the Login emerged and development was already underway. These changes are already deployed to the Public Test Environment where they are being tested.
We are moving forward with this patch despite the ongoing troubles with logins simply because there can only work so many hands on resolving these issues with logins and redirects at the same time, so it makes no sense to hold back updates for other aspects of the game that are unrelated to the login issue.
This patch also gives us the opportunity to deploy changes related to the login problems directly onto the selected worlds, which is also needed to properly resolve the ongoing struggle with logins.
A lot of you have asked for a rollback to the previous system that was in place for logins. Unfortunately, this is not a possibility for us. Command & Conquer: Tiberium Alliances is not a stand-alone service but integrated into the entire EA Origin infrastructure. As previously stated, the Single Sign-On Login deployed in April was a system wide step forward by EA's web development team towards streamlining their service and improving security. What that means is that a rollback would also mean a system wide rollback, and that is simply not feasible.
In the light of the new SSO Login there have been repeatedly asked questions about Multi-Accounting, specifically login into the game with several accounts at the same time from the same browser session.
I would like to state that the topic of multi accounting is a gray area in regards of the TOS of the game. While it is not explicitly forbidden, it is also not directly endorsed or supported. There are no intentions to improve the technical feasibility and viability of this practice. While it may never be completely impossible to pull it off, we don't see any reason to enable players intentionally to this playstyle.
Many have also been asking for compensation due to the inability to log into the game. While these demands are understandable, this is entirely in EAs discretion as publisher of the game. They are solely responsible for the monetization of the product, therefore any claims of reimbursement will have to go through their Helpdesk here.
Therefore, I can't make any statements regarding a community-wide compensation along the lines of discounts or free Repair Time and Command Points. Once the login has been brought back to stable reliability we will be able to review the issue and therefore act accordingly.
Let me reiterate that we understand your frustration and disappointment at this point. All we can offer you in the meantime are workarounds and advice. This is obviously sub-optimal for you, the players. The reason we do this is because this is simply the best we can do at this point. There has also been some confusion about our repeated advice to delete Browser Cache & Cookies etc., as it is understood by some players that we blame them for doing anything wrong. This is simply not the case.
However, it is something the players can solve for themselves, if only temporarily. We know that this is not how it is supposed to be and that it is not the players responsibility to take care of such matters. Unfortunately, there is little other remedy for the problem with the redirects on the main page currently. We wish it wouldn’t be necessary, but at this point it has proven itself as the only option of help we can effectively provide.
Be assured that this is by no means supposed to be a permanent situation and that we want the experience of the game to be as hassle-free as possible. But being a browser game, CCTA simply relies on browser features such as the Cache and Cookies to operate, just like many other websites do. This is not uncommon, so clearing Cache and Cookies has been a viable solution to some errors in the past for that reason.
If you find yourself unable to join the game after logging in or resuming a session, the following step by step walkthrough has been observed to help.
Log out manually on the CCTA main page
Go to your browser settings and clear out cache and cookies
If you don’t want to delete all website data for other unrelated pages, manually delete everything related to EA and Tiberium Alliances
Close the browser and open it again
Sign back in manually using the login on the main page
Alternatively, you can also access the game via this link: http://tiberiumalliances.com/logout
This will log you out directly and allow you to sign in again manually whenever you access it. You can also deactivate the Remember Me option on the login screen.
Hopefully this post will help clearing up some misinformation about the situation for the community and shed some light on what is going on right now. I can only tell you once more that we are sorry for the current situation and are working hard to improve it.
I posted this here in the General Chat area, so players can give their feedback directly. I'd like to remind everyone to remain civil and constructive despite the frustration we all face.
as many of you have experienced, the current login functionality is not working as intended. There are several issues players are facing when trying to access the game. I'd like to clarify a few things here with this thread after replying to threads individually and seeing a few points being brought up repeatedly.
If this is coming at a late point I apologize. So far, I have mostly responded to threads directly, as we were deploying changes directly to the backend of things, hoping to see improvements. With the ongoing issues I feel it’s appropriate to dedicate a response to some of the most frequently raised points now.
The current state of things is not as dire as they might appear. The game is not dying, and EA has no intention of closing the game anytime soon. The recent transition to the new Single Sign-On Login did not go as smooth as we had hoped however. The deployment of the new procedure had to be performed ahead of the agreed upon schedule for certain reasons I won't detail here. The result of this is the situation we are facing now. Regardless of that, there is no use in pointing fingers and shifting blame.
We can assure you, we are as frustrated with the situation as the players are and we too would like to spend the time working on improving the game and developing new content instead.
However, we are also aware that we must resolve the issue first before we can move on.
Currently, we are working on another Patch that we deployed to Public Test Environment today, 22nd May 2018, so that we can include it into tomorrows scheduled update for the first set of worlds. The details of that patch can be viewed here. The features of this update have been in the works before the issues with the Login emerged and development was already underway. These changes are already deployed to the Public Test Environment where they are being tested.
We are moving forward with this patch despite the ongoing troubles with logins simply because there can only work so many hands on resolving these issues with logins and redirects at the same time, so it makes no sense to hold back updates for other aspects of the game that are unrelated to the login issue.
This patch also gives us the opportunity to deploy changes related to the login problems directly onto the selected worlds, which is also needed to properly resolve the ongoing struggle with logins.
A lot of you have asked for a rollback to the previous system that was in place for logins. Unfortunately, this is not a possibility for us. Command & Conquer: Tiberium Alliances is not a stand-alone service but integrated into the entire EA Origin infrastructure. As previously stated, the Single Sign-On Login deployed in April was a system wide step forward by EA's web development team towards streamlining their service and improving security. What that means is that a rollback would also mean a system wide rollback, and that is simply not feasible.
In the light of the new SSO Login there have been repeatedly asked questions about Multi-Accounting, specifically login into the game with several accounts at the same time from the same browser session.
I would like to state that the topic of multi accounting is a gray area in regards of the TOS of the game. While it is not explicitly forbidden, it is also not directly endorsed or supported. There are no intentions to improve the technical feasibility and viability of this practice. While it may never be completely impossible to pull it off, we don't see any reason to enable players intentionally to this playstyle.
Many have also been asking for compensation due to the inability to log into the game. While these demands are understandable, this is entirely in EAs discretion as publisher of the game. They are solely responsible for the monetization of the product, therefore any claims of reimbursement will have to go through their Helpdesk here.
Therefore, I can't make any statements regarding a community-wide compensation along the lines of discounts or free Repair Time and Command Points. Once the login has been brought back to stable reliability we will be able to review the issue and therefore act accordingly.
Let me reiterate that we understand your frustration and disappointment at this point. All we can offer you in the meantime are workarounds and advice. This is obviously sub-optimal for you, the players. The reason we do this is because this is simply the best we can do at this point. There has also been some confusion about our repeated advice to delete Browser Cache & Cookies etc., as it is understood by some players that we blame them for doing anything wrong. This is simply not the case.
However, it is something the players can solve for themselves, if only temporarily. We know that this is not how it is supposed to be and that it is not the players responsibility to take care of such matters. Unfortunately, there is little other remedy for the problem with the redirects on the main page currently. We wish it wouldn’t be necessary, but at this point it has proven itself as the only option of help we can effectively provide.
Be assured that this is by no means supposed to be a permanent situation and that we want the experience of the game to be as hassle-free as possible. But being a browser game, CCTA simply relies on browser features such as the Cache and Cookies to operate, just like many other websites do. This is not uncommon, so clearing Cache and Cookies has been a viable solution to some errors in the past for that reason.
If you find yourself unable to join the game after logging in or resuming a session, the following step by step walkthrough has been observed to help.
Alternatively, you can also access the game via this link: http://tiberiumalliances.com/logout
This will log you out directly and allow you to sign in again manually whenever you access it. You can also deactivate the Remember Me option on the login screen.
Hopefully this post will help clearing up some misinformation about the situation for the community and shed some light on what is going on right now. I can only tell you once more that we are sorry for the current situation and are working hard to improve it.
I posted this here in the General Chat area, so players can give their feedback directly. I'd like to remind everyone to remain civil and constructive despite the frustration we all face.
