CANNOT ENTER TIBERIUM 12 OR WRATH 6 SINCE SERVER UPDATE!

I've gone through about half in this list and closed them. If your world is offline there is no need to report it here, the team know many worlds are not working. If there is no update or information available then there will be no post!

The problem isn't that people can't log in or are opening new posts and crying because they can't play the game they've paid money into...it's the fact that there isn't any real detail...for 90 minutes I have searched all over looking for specifics. Not just "we're rebooting" and "worlds are offline", I'm looking for problems and causes, I'm looking for devs posting to players who may have technical insight that they can bounce ideas off; I'm looking for - we're putting the worlds back on the old servers while we rectify the new ones;Or someone took the petty cash for a drink up after the England Vs Croatia game and now the electricity has run out at HQ.People don't respond well to vague answers and that's all I'm seeing. To be honest I don't really care that I haven't played in 3 days, this is a bad habit anyway, but I have spent £75 this month alone and I do care that I am not getting my money's worth.

"Soixie;c-1965600" wrote:Then register a complaint directly with EA and voice your concerns there, show respect when discussing the issue with them and you might be pleasantly surprised. As been explained with crystal clarity already; EA attempted to move server hosting and it didn't go as planned, they are working on it and there is no ETA. You aren't going to get anything more detailed than this, unless you go to work for EA one day and get assigned to the team responsible for it.Hey Soixie, thank you for your passive aggressive response, I was just airing my thoughts over you posting multiple hyperlinks to someone who is obviously aggrieved by not being able to play. We don't, for the most part, care what EA do with their servers; we do, however, have a natural tendancy to want to be kept in the loop - you're busy implying a pleasant letter to EA is the way to go - I and many others believe keeping paying customers updated is a matter of courtesy that EA needs to employ and not us. How can you not have a single update since 11:58 this morning? (I mean EA of course and not you Soixie)And by the way, had I been working for EA, I would have contingencies because I know how to IT.

Most welcome for the consolidated list and it wouldn't surprise me if one or two links are not relevant. I agree, I generally code /plan for at least two failures with redundant back ups but this isn't the USA.

you see what it is Soixie is that if EA posted a simple message (acknowledging the problem and error messages that we might encounter on the landing page, rather than continuing to just notify us of maintenance or forthcoming worlds) then you wouldn't get the multiple "dead horse"(as you put it in another thread) threads. We don't sign up to read every thread, we sign up to play, when it doesn't work we post a thread - simple - oh it doesn't work let's see if anyone knows about it, NOT oh it doesn't work, lets go to the forums and sift through a million threads from people with varying levels of issues, some of which are quite often ridiculous (as I'm sure you and the moderators appreciate). The take home from this?if something goes wrong you let people know in a single immediately accessible location such as the landing page and it will cut out a lot of crap.The alternative is you get passively stroppy about multiple threads, gamerdruid wastes time and minutes of his life closing multiples/duplicates - everyone wastes a whole load of time. No-one is going to contact EA as you suggeste, it's recreation, it winds us up but we switch to another form of recreation like winding you up posting on forums :D I'm just about to open a million new threads all on the same subject ;P

slow or not working servers September 2018. ONLY report your problem here!

273 Replies

nefrontheone
Seasoned Ace
7 years ago
"nefrontheone;c-1966573" wrote:
World8 Spain and World6 Spain is now offline: http://prntscr.com/k7m5d5

Now appears like online but maybe no: http://prntscr.com/k7mjug
djhyper43
7 years ago
Now that i have youre attention gamerdruid by closing my previous post i would like to know whats going on with the servers at this moment.

Cause the same problem as with the downtime in the weekend is happening again.

"This might be because the site uses outdated or unsafe TLS security settings. If this keeps happening, try contacting the website’s owner."

I know this community would like some awnsers.

Is EA notified?

Is the DEV team notified?

Is the Hoster Notified?

Are they working on it?

Regards

DJ
unlimitedLT
7 years ago
Again worlds offline...Perfect work :(
BluRose4
7 years ago
67 is off line, time out error. just log in to get to forum took over a minute.
gamerdruid
Hero+
7 years ago
"djhyper43;c-1966592" wrote:
Now that i have youre attention gamerdruid by closing my previous post i would like to know whats going on with the servers at this moment.

Cause the same problem as with the downtime in the weekend is happening again.

"This might be because the site uses outdated or unsafe TLS security settings. If this keeps happening, try contacting the website’s owner."

I know this community would like some awnsers.

Is EA notified?

Is the DEV team notified?

Is the Hoster Notified?

Are they working on it?

Regards

DJ

Yes, it's the same issues. They are working on it. As I said in a previous thread, those that need to know about it do know and are working on it. Unfortunately no timeline on a solution or solutions.

As someone who has in the past worked with many different pieces of software I do know that error messages are not always indicating the true nature of the problem. Configuration settings on the new servers are being adjusted trying to get a reliable service to everyone. Expect the issue to continue overnight however as the team is not a large one.
EE_Elephterion
7 years ago
"djhyper43;c-1966592" wrote:
Is EA notified?

Is the DEV team notified?

Is the Hoster Notified?

Are they working on it?

Regards

DJ

Yes.

Yes.

Yes.

Also Yes.

Right around 17.00 local when I saw the first worlds go offline i raised all alarms I could but thats the only thing I can do by myself. Unfortunately this is a hardware Issue, dragging down the server performance. All we can do right now is to shuffle worlds around to redistribute the workload among servers till it runs more stable.
My latest update is that we are getting an additional server, which may take up to 10 workdays. This is not optimal for the situation but all that I can provide to the community. Tomorrow we will try to troubleshoot and optimize the server-software further to avoid more issues in the meantime.
huubkejan
7 years ago
Yup yesterday he was online, and now he is offline again. I'm talking about world 4, really hope that this will be solved soon, I get to see this right now http://prntscr.com/k7nefa but I can't still not online :(
http://prntscr.com/k7nfnb
djhyper43
7 years ago
Txs for the information Gamerdruid and Elephterion.

Please make an announcement post with this info , because thats where the members look first.

I noticed problems with the server load because my FPS was fluctuating rapidly between 5 and 60 fps

Regards

DJ
IrvTheCurve
7 years ago
"Elephterion;c-1966606" wrote:
"djhyper43;c-1966592" wrote:
Is EA notified?

Is the DEV team notified?

Is the Hoster Notified?

Are they working on it?

Regards

DJ

Yes.

Yes.

Yes.

Also Yes.

Right around 17.00 local when I saw the first worlds go offline i raised all alarms I could but thats the only thing I can do by myself. Unfortunately this is a hardware Issue, dragging down the server performance. All we can do right now is to shuffle worlds around to redistribute the workload among servers till it runs more stable.
My latest update is that we are getting an additional server, which may take up to 10 workdays. This is not optimal for the situation but all that I can provide to the community. Tomorrow we will try to troubleshoot and optimize the server-software further to avoid more issues in the meantime.

Does this mean that for worlds that are not accessible that it might be up to 10 days before being able to play again? I could understand slow performance if the host is under-powered, but not being able to reach the world at all might be another issue. (World 77 was working fine today, but went back down about 4.5 hours ago.)
Soixie
7 years ago
cncapp02 down, again.

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slow or not working servers September 2018. ONLY report your problem here!

273 Replies

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