Re: Freeze and kick in Multiplayer

Hi @GregTheSpark. 

I appreciate the details. 

Based on what you described I'm wondering if this is actually a connectivity issue rather than something with the game client itself. Can we try out some connection troubleshooting steps to see if that helps at all? 

First I'd recommend starting off with the basic connectivity steps over at the EA Help website. Those can usually help with the most common issues we see, but if it keeps happening after that check out the PC-specific steps as well. 

Let me know how that goes when you've had a chance to try it out. Thanks!

/Kent

Hello again @EA_Kent 

I've been busy with moving into a new home, so I haven't had a chance to try this. I got connected with a new internet provider, and I attempted to play a round. After about 5 minutes, the game froze and booted me out with the same message as before. I'll attempt the troubleshooting and I'll swiftly get back to you.

Hey @GregTheSpark. 

Thanks for following up! I appreciate you keeping me updated. 

/Kent

Hello @EA_Kent

I've done the troubleshooting methods you've provided me, and I managed to get 5 games in before being booted out. I had thought the issue was fixed, because usually it happens during the 2nd or 3rd game. But I figured I should do some more thorough investigation and keep playing until it does happen.

I saw in one of the troubleshooting solutions that setting the affected game to launch as administrator would help, so that's what I attempted. Unfortunately, it only seemed to have delayed what was to come. Being unable to find a fix to this problem is quite frustrating, as I enjoyed the 4 multiplayer games I managed to squeeze in quite a bit. It's quite discouraging to attempt to play when this looming fear of the game telling me "no" is always in my mind. Like I believe I had said before (and if I didn't say it before, I apologize) This issue doesn't happen to me in any other game. Being on a hard wired online directly into my PC from the modem should not be giving me these issues. I even switched ISP's in the process of moving into a new home with my significant other, and the problem persists.

This might be a stretch, but it's something I've noticed. I heavily believe there is something wrong with the servers, especially the ones based in New York. I played 3 games on the Virginia servers and I was fine through those games. After those 3 games, I had logged off to get a snack and go on a walk. When I logged back in, I was on the New York servers. My first game was fine, but then the second game on these servers (my 5th game today) was what made me disconnect. I find this to be an interesting little discovery that might be worth looking into, if at all possible. Thanks.

Hi @GregTheSpark. 

I appreciate the details!

If you switch back to the Virginia servers are you no longer running into any disconnections at all? It's only happening when you're connected to the servers in New York? 

/Kent

Hi @EA_Kent 

I don't think I know how to switch the servers I'm connected to. It just happened to connect me to the Virginia servers once. Would you please be able to explain how to switch server connections?

I think I've figured it out, @EA_Kent and @Masmont94 

I managed to play 4 games of Attrition on the Virginia servers. I can, with enough experience, conclude that this has never been possible for me on the New York servers. Being on the east coast of Canada, New York understandably would be where I'm connecting to by default, giving me less than 40 ping. On the Virginia servers, I don't seem to be having any disconnecting issues while only giving me 20 ping higher on average than NY (calling that a huge difference would just be nitpicking)

With this in mind, I will continue to do some testing, playing more matches, and I will report back when/if I disconnect while on Virginia 1's servers. I'm fairly comfortable in saying that there must be some bug over in the NY side of things, that may only affect certain people. After discovering that connecting to Virginia 1 gives me no issues at all, I think this is absolutely something that needs to be looked into. I also invite anyone else experiencing the same disconnection message to check whether or not they're on NY servers. It tells you in the bottom left corner in the main menu, and you can click on the location shown to change where you're connected. 

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@EA_Kent wrote:

Hi @GregTheSpark. 

I appreciate the details!

If you switch back to the Virginia servers are you no longer running into any disconnections at all? It's only happening when you're connected to the servers in New York? 

/Kent

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This seems to be the case. It's definitely an odd theory, but in my mind and from what I experienced, this is what's going on. 

Well, i didnt even get notified that people are answering my post.

First of all, thanks for your testeing and your replies but im fearly certain that its not a problem with the servers. Atleast not for my case.

Second ,Ive build a new pc a few weeks ago and tried TF2 again and it worked perfectly, eventhough im still using my old GPU for the time beeing.

And, im from Germany, so i doubt that im playing on the NY servers but im not 100% sure.

I dont know what caused the the problems in my case but eventough i have a backroundprograms running again. (Norton, Steelseries Engine, MSI Afterburner and so on)

@Masmont94 

Thanks for following up!

Just to make sure I'm understanding correctly, you haven't been seeing any freezes at all since building your new PC? 

/Kent

@Masmont94 

That's strange. 

Did you replace your RAM or add more of it when building your new PC? 

/Kent

I'm just gonna pop in here, I've read all these conversations and I have a few things to say about my version of this issue. I can play the campaign just fine, but I can only play multiplayer after restarting the computer. When I've restarted I can play the game for a currently seemingly infinite amount of rounds, but if I alt-tab or close the game at all then it breaks and proceeds to freeze and kick me out to the main menu with the message stating I timed out. I've tried everything the internet has said, like, change data center, change ingame network, change settings to recommended, try repairing the game. None of this has worked. I really don't want to reinstall the entire game, but I'm reaching that point. This started happening right after I bought the game through Steam, and it was fairly uncommon, happening after every 5th game. the next day it was after every 3rd. yesterday it was every 1st or 2nd. Today I can't even sign in the multiplayer. My game is pretty much literally killing itself with this bug, and now I can't even go onto multiplayer.

@Rosemary225 

I appreciate the details!

Would you mind sharing a DxDiag here when you've got a chance? For more info on how to pull one up check out the EA Help website. 

Once you have the text file please attach it to this thread. Thanks!

/Kent

@EA_Kent 

Assuming I did everything correctly this should be the information you're looking for? While you do your stuff with this I'm gonna reinstall the game entirely. I'll probably come back and describe whatever it did, if anything.

@EA_Kent 

So I reinstalled my game and I really thought it would fix the issue, but it didn't as soon as I got into the game and clicked the search button (I only have Attrition enabled because its my favorite gamemode, but it happens on all the others too) and then two seconds into searching it froze for 7 seconds, resumed for 5, then timed out. I am well past the refund period for steam so unless this gets fixed I get to have yet another broken unplayable game on my steam list.

Something tells me this issue is on Respawn or EA's side and it needs to be fixed through a patch. Which sucks.

@Rosemary225 

Much appreciated!

Have you been keeping an eye on your temperatures while you're running a game on your PC? I'm curious if something might be running too hot, considering that it looks like other apps have been crashing as well. 

/Kent

@EA_Kent 

While playing Titanfall 2 my computer reaches 44C at maximum, even when fighting about 20 nuke titans at 1 time, So something tells me it's not overheating.

@Rosemary225 

Got it, thanks!

This is only happening when you alt-tab the game, correct? You aren't seeing any issues like this at all if you don't switch window focus? 

/Kent

@EA_Kent 

Well it actually happens all the time, alt tabbing just speeds up how fast it crashes.

@Rosemary225 

Ah, gotcha. 

I wonder if this might actually be a driver issue. I noticed that you're running into some LiveKernalEvent errors in the DxDiag you attached, which can point to a driver problem. 

When you have the chance can you try doing a clean reinstall of your NVIDIA drivers to see if that makes any difference at all? If there is a problem with the driver that may help fix it. Let me know if that makes any difference for you. 

/Kent

@EA_Kent 

For a bit I thought reinstalling drivers did the trick. But once again after about 2 hours of playing the game froze and kicked me out of multiplayer. Those two hours were glorious, but it all came to a very aggravating end. The drivers didn't do anything.

@Rosemary225 

Thanks for following up. I'm sorry to hear it's still happening. 

Are you currently using any kind of overlays while you're playing, like the Discord overlay for example? If so, can you try disabling them to test and see if that makes any difference at all? 

/Kent