I haven't found any answers searching old topic threads. I'm on an Xbox 1. Have a gold subscription. Any help would be appreciated!

@marina_mihawk Thanks for getting back to me. We'll go through some troubleshooting. I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not.

Titanfall 2. Multiplayer. This profile is not permitted to play online

14 Replies

Peirceisom1
Newcomer
6 days ago
I've tried this and I still cannot play multi-player, I have power cycled everything and I have game pass.
EA_Aljo
Community Manager
2 years ago
@Mjimji0

I can't think of anything else that would cause this. Can you try contact Xbox support to see if they notice any issues with your account that would prevent online play?
Mjimji0
2 years ago
Hi, I’m on Xbox and I’ve done all you’ve recommended but it still says I cannot. Anything else from here?
EA_Aljo
Community Manager
2 years ago
@Mudassirpatel

Please try logging out of your account and logging back into it here - profile.ea.com. You may need to accept the agreement again or verify your account. Let me know what happens.
Mudassirpatel
2 years ago
Still the same issue
EA_Aljo
Community Manager
2 years ago
@Mudassirpatel

Try clearing the alternate MAC address with these steps:

Go to your Xbox Settings

Go to "Network", then "Advanced Network Settings"

Click on "Alternate MAC Address", and then click "Clear"

Let me know what happens.
Mudassirpatel
2 years ago
Yea i have tried
EA_Aljo
Community Manager
2 years ago
@Mudassirpatel

Did you try what was suggested in this thread?
Mudassirpatel
2 years ago
same issue here can someone help me
EA_Aljo
Community Manager
3 years ago
@marina_mihawk

Great! I'm really glad to hear it. If you have any other issues, please reach out to us again. Good luck and have fun!