"Corrupted save" glitch - Will this ever get fixed?

Glitch thread:
https://forums.ea.com/en/the-simpsons-tapped-out/discussion/219503/character-finder-irs-railyard-heights-minigames-etc-broken/p1
There have been 3 cases that I know about, where players have had their games fixed, rather than rolled back. However this needs to be done on a case-by-case basis, it seems that EA are not willing to do that for each player and their preferred way to ‘solve’ the issue is by a rollback. See the linked thread above for more information.

Unless they absolutely refuse to even do that, like 3 different people told my husband. He's been playing over a year with the same glitched game. It would be insane to do a rollback now, even if he found a "help" desk employee to do it. Seems you have to keep calling until you find someone competent at EA...has to be the right time of day, etc.

They should have found a blanket fix for this by now. It's inexcusable.

"Lobes06;c-2024997" wrote:
And just as a final nail in my coffin, here is the latest response to my ticket that just arrived.....from "Herrick E." at "EA Help"

"As an employee who has been at EA for 5 years and is in a high level of support and direct access to developers for issues such as this, there is no other way to fix this issue. This includes at the development level and getting a developer involved won't change anything."

Admission of incompetence? Pretty weak...except we already know that someone there knows how to fix it, because they've done it.

Fully agree I'd hate to have to go to a a man in China who knows how to 'Fix' my game.

Sorry that you are still playing with this glitch @hughejars . I had it three times. First two times managed to roll back in a few days. The third time I was asked to wait for solution which came many weeks later and it was still a rollback. It was a bad experience getting it resolved.

I just had a phone conversation about this with EA. They told me that the only "good" backup for a rollback would be March 29 of this year.....so I would lose almost 9 months of work. Um, no, not going to happen.

Then my case was raised to a specialist, and he said, multiple times, that my only choices were rollback or template town. I mentioned that others claimed they got fixed without those two options, and again, they were insistent those were my only choices.

So I asked if a template town would contain all of my inventory, characters, money, donuts, decorations, etc., and was told no, it would not. Again, not an acceptable resolution.

So I play on, gimped, with so many features not working. I'll never finish my monorail...I had such plans for it. Never use the idle character button again. Never see the gold tower next to Burns mansion, where it belongs!

The only bright spot was that I was able to get the tap radius fixed, and it involved getting a new IRS building and purchasing it up to full level again....but at least I have that now.

I'm just so sad. I love this game, and to have to choose between playing a semi-functional version, or lose countless, and I mean countless, hours of play time, doing every event, logging in every 4 hours for so many days to finish events, etc. That is what hurts the most. All that time wasted if I do a rollback.

And you know what else? Not once, not a single time did they simply say to me, "I'm sorry". No feeling of loyalty to their customer, no recognition that their choices suck and leave me on the verge of walking away. No hint of, 'gee we know we messed up". The only thing I got was, "here are your terrible two choices, take it or leave it." As if I should thank them for it.

Sorry, rant over.

And just as a final nail in my coffin, here is the latest response to my ticket that just arrived.....from "Herrick E." at "EA Help"

"As an employee who has been at EA for 5 years and is in a high level of support and direct access to developers for issues such as this, there is no other way to fix this issue. This includes at the development level and getting a developer involved won't change anything."