[EA confirmed] Major Bug with % Premium Items. DONT BUY THEM - THEY DONT WORK!

KrustyBrand wrote:

hellokenney wrote:
<snip>VERY DISAPPOINTING! Feel really bad for those that bought premium items purely for percentage increases. I wonder if this is a recent glitch or if it has always been present?

I did not perform so rigorous an analysis as you did, kenney, but I did look at the percent increase in money and xp earned for various tasks in my own town and found that it was, in fact, in excess of the conformity bonus by a substantial amount, leading me to believe that my premium items *were* having an effect. Of course, this was admittedly 2-3 weeks ago, and I have not re-checked since the Halloween update.

Following up on my own post...

I was only able to check the payout for one job, but the increase in $ and xp reflected only the conformity bonus. Bummer.

hellokenney wrote:
... pretty crazy that out of who knows how many thousands of players, you seem to be the only one who noticed!

i was confused also - i think that it was allways to less, but i started to check with 3.0.0 (Halloween) so i cant say
if it was before - i just know that it is now.

I am developer on my own , and i cant think of any game logic that makes sense , while being correct.

My personal conformity bonus changed while testing, so thats why i do not have a constant result.
but i think that it is proved , that the premium items do ot go into this calculation - and thats not game desingn , thats an error....

Even if i do not sum the percentages up but take them after each other i will get a higher value.

so 40 + 3.5% = 41,4 + 14% = 47 (runded down)

Even if ONLY the highest item is taken and all others ignore (Springfield sign) what would be definitiv an error,
if should be 43. not 42

40 + 3.5% = 41,4 + 4% = 43 (runded down)


To Kains Math:

What you do (i think) is to add the premium items bonus on the bonus of the Star rating and not to the job reward. Correct ?

But as the star rating is max 5% this would be nearly 0 (rounded down) in most of the times.

And on the items is written "adds bonus to jobs" and not "adds an bonus to the bonus you get by the star rating" that would be absolute ridiculous

I've submitted a report to EA. If I get any sort of coherent answer back from them, I'll post it to this thread.

+1500 Visits here , 45 Minutes in the Hotline Music loop - no answer ...

that is annoying

Please post their phone number, and email address and I will submit a ticket too.

gogators01uf wrote:
Please post their phone number, and email address and I will submit a ticket too.

After wading through a few layers you eventually get to this site,

https://help.ea.com/contact-us?product=the-simpsons-tapped-out

where you have to fill out a bunch of stuff including a description of the issue. (Note: When initially describing the type of problem , choose "GAME PLAY/IN GAME".) There are three contact options, chat, call, and e-mail, but chat and call were always grayed out whenever I looked. They promise a reply to e-mail submissions with 24 hours. We shall see.

my emails are out 48 Hours now - still waiting for anything
and also i never see the option to get called back or chat to somebody

you can not tell me that the have no clue about this.

i just think they wait , and hope that nobody will care in a few days ...

day three - no answer - today i got an update in the game but nothing changed -

tomorrow i will call the apple hotline and will claim my money back , as i got no response - EA had enough time to react - but just to ignore everything is *****

they sell a broken product and do not care - kay if this is your policy its your choise - but i will not just take this...

KrustyBrand wrote:
I've submitted a report to EA. If I get any sort of coherent answer back from them, I'll post it to this thread.

Following up on my earlier post, as promised. Here is the response I received today (in part) from EA's help center:

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I am sorry to know that you are facing ingame problem with the The Simpsons: Tapped Out . The calculation of multiplier based on premium items in the game seems to be a bug. Please post this issue on the Game Forum. Games Forum serve as the best platform to reach our Experts. In fact, we encourage feedback, comments and suggestions coming from our players as this helps us improve and serve you better. Moreover, as our Experts monitor the Posts regularly, Games Forum offer an effective medium to communicate with them. Interestingly, you can interact with other players as well.

I am sure you would enjoy the Games Forum immensely.

//////////

Good to know that EA's experts are monitoring our posts. :lol: :lol:

Hey Krusty,
thankx a very very lot for keeping us up to date here.

I still wait for an answer on my tickets - and i am happy that at least you get one...

Its good to know, that they know that its a bug, and that they official confirm that its a bug !!
Really , i am glad to know that!


even if all the rest sound a lot like the usual: "i am not responsible ... " , "post it in the forum they are responsible ..." , "have a nice day ....", "enjoy the forum" ...

now i at least have a hope to get an answer of one of the experts here :D

When they monitor us, they should know that its time to say "hello guys & dolls , we will fix it" :D