[EA confirmed] Major Bug with % Premium Items. DONT BUY THEM - THEY DONT WORK!

Going slighty off topic but felt I had to comment.

I read this thread and thought, well not surprised that the bonus for prem items is not working with the problems I've read about and those I have had myself.

With regards to getting help from EA, the only way to get thru to EA is via e-mail, I was having an issue with Origin and managed to get a phone number for EA. Whilst the guy was as helpful as he could be (as technically my issue was with Origin) with my issue but couldn't sort it he basically said that EA do not offer either phone or live chat help for TO, only via e-mail and that I would need to contact them via this method. I hope those that have e-mailed get a response.

I would like to say that the reply you got from EA is very poor indeed.

As EA are aware that there is a problem, why the hell are we being asked to post this onto their bloody forum, this should be done by EA in the announcements section and to say the best way to keep the experts advised was via this forum just makes me wonder what planet they are on, EA it's called a telephone, pick it up and use it and tell someone that there's a major issue that needs resolving and tell us how long it will be before it will be sorted.

Also as the comments about their experts monitor this forum, please EA don't make me laugh, if you did you'd have a moderator and forum team answering our questions, queries, suggestions and complaints, making sure people post where they should, removing duplicate posts like the numerous "add me" threads, 1 is enough!

I also think that EA are in breach of the sale of goods and services act here in the UK buy making a statement about something they are selling and not honouring that statement. Perhaps a call to Trafing Standards is called for?

So come on EA get your act together and get this issue sorted, get rid of the bugs and start to moderate and run your forum properly.

I also opened a ticket for this last night, and have received two different emails from them. The first wasn't very helpful, just a generic email saying make sure you have the most up to date game version, reset your device, etc. I replied back saying it didn't fix the issue, and gave them some additional info they asked for.

The second response was this...

"Thank you for contacting us again.

We want to get you an effective resolution so we are going to escalate this issue to higher department. Our senior team is well equipped to handle such issues and I’m confident we’ll solve the issue and suggest alternatives.

You may still update your case with additional information that might help us to resolve your issue without causing any additional delay.

We appreciate your patience and cooperation. Please be assured that your concern is our priority."

I'm just hoping their "senior team" doesn't tell me to go to the forums. This place doesn't seem to be looked at by EA anymore, or at least they don't make their presence known if they do.

Wow, I have not gotten a response from them at all. My follow up to my ticket:

I submitted a ticket already concerning this, Case #05829655, and have had no response. I paid $100 (well $106) for the donuts, a video game, basically twice that of a normal video game newly released. I am nearing the end of that amount and thinking of getting more, but if this is the type of support you give, they type of insurance that your product is working for what I am paying that money for then why should I pay for anything and why should I not demand a refund based on you selling me damaged goods.

I would like a follow up to my initial case.

julesg007 wrote:
Going slighty off topic but felt I had to comment.

I read this thread and thought, well not surprised that the bonus for prem items is not working with the problems I've read about and those I have had myself.

With regards to getting help from EA, the only way to get thru to EA is via e-mail, I was having an issue with Origin and managed to get a phone number for EA. Whilst the guy was as helpful as he could be (as technically my issue was with Origin) with my issue but couldn't sort it he basically said that EA do not offer either phone or live chat help for TO, only via e-mail and that I would need to contact them via this method. I hope those that have e-mailed get a response.

I would like to say that the reply you got from EA is very poor indeed.

As EA are aware that there is a problem, why the hell are we being asked to post this onto their bloody forum, this should be done by EA in the announcements section and to say the best way to keep the experts advised was via this forum just makes me wonder what planet they are on, EA it's called a telephone, pick it up and use it and tell someone that there's a major issue that needs resolving and tell us how long it will be before it will be sorted.

Also as the comments about their experts monitor this forum, please EA don't make me laugh, if you did you'd have a moderator and forum team answering our questions, queries, suggestions and complaints, making sure people post where they should, removing duplicate posts like the numerous "add me" threads, 1 is enough!

I also think that EA are in breach of the sale of goods and services act here in the UK buy making a statement about something they are selling and not honouring that statement. Perhaps a call to Trafing Standards is called for?

So come on EA get your act together and get this issue sorted, get rid of the bugs and start to moderate and run your forum properly.

HERE, HERE! Go on with your bad self, julesg007!!

bump

Hello Folks,
seams to be ea`s "we just close all tickets day" , today - as i got answer also.
I just will give you some short sentences out of the answer, i guess that will be enough:


- I apologize for the way you were made to feel.

- I confirm that this is an in-game issue. We are specialized in offering assistance in matters related to Technical queries.

- This support case is now closed.

- Any issue pertaining to the in-game aspect of the game is looked after by the Technical Team. Since, you have already posted the issue on forum, please wait for some time for the reply of game Experts. Since, matters like these require in-depth analysis, this may actually take a little longer.

- I believe all your questions have been answered.

- As always, we strive to provide you with the world's best customer experience for the world's best games.

- We listen, and we're committed to making sure you always have a personal and positive connection to our games, our people and our community.


Dont get me wrong, i say an honest thank you to the helpdesk for answering. You where very friendly and
i be leave you that you want that to be fixed and feel sorry for me.

But let us have a short look on what you told me in detail:

You cant help me, but will close my ticket.
Your experts in the forum , (sry, never seen one here) will make a deep analysis (of what it clear) and then fix it,
but the time estimation is "a little longer" (What does a little longer mean in EA-Speak ?)

And you are happy that you provide the best user service ever.

....


So EA`s experts/tech team - The helpdesk passed the buck to you.

Guys serious, where are you ?

Your game is bugged, and its not nothing that is bugged, it is the payed content that is bugged...

Any answer is better then no answer...

bump

fak u ea

I just wanted to make a post in EAs defense. Here is a post from a trustworthy forum member from the first page of this thread that indicates this is a recent problem.

KrustyBrand wrote:

I did not perform so rigorous an analysis as you did, kenney, but I did look at the percent increase in money and xp earned for various tasks in my own town and found that it was, in fact, in excess of the conformity bonus by a substantial amount, leading me to believe that my premium items *were* having an effect. Of course, this was admittedly 2-3 weeks ago, and I have not re-checked since the Halloween update.

I am not a programmer, but I imagine errors can creep into a program whenever updates are made. To expect no errors I think is unrealistic and unfair (although I will be the first to admit there are LOTS of problems with this game lol).

As far as EA responding to our complaints- keep in mind they must get like 50 a day minimum if this forum is any indication. Also, a lot of stuff people think are glitches are not. For example, the Mayan puzzle not working because the pieces aren't in the right order, or the fact that missions for structures typically start many levels after the listed 'unlock at' level. These complaints must be dealt with as well. They must have a huge backlog of problem tickets to get through, especially people who lost their Springfields.

So as far as we know, this problem only started a couple weeks ago and possibly wasn't noticed and brought to EAs attention until a week or so ago. I suggest we play it cool and give them some more time to fix the problem.

this is , and that is the most important part for a developer, all time reproducible and happens to everybody.

all other bugs are single user , some have them some not. and this is hard to debug.
for a lot of the bugs there is some kind of workaround - (put all party back in the box)
and of course, there are cases that are as bad as this one (lost springfield)


but this here is just "if job timer reached 0 , check if i have an instance of object "Springfield sign" and increace earning by 4%" fullstop.

thats a no brainer, as far as i can say it from outside of the box.

all times ,with every user , in every springfield , with the damn paid content...

i would not mind if this would happend to the F2P parts - nut its the payed part -
and i expect that they care for this.

of course can errors creap into code - no question - but if you ask me, i am playing since 6 weeks and i am
quite sure that that did not work from the first day - (can't say for sure) but i did not recognize a drop of earnings,
what let me think that it always was to less.

And , honesty, EA IS NOT RESPONDING to our complaints. We got a ticket closed with no information, and
nothing more then "Put it in the forum"... that is no response.

we have a "public" ticket system here in the forum, and nobody knows if anyone is reading that , or even cares...

every game i ever played had a change log.

so today i got update 23/23 - did not fix the problem.
but what did it fix ? why was update 23 needed ?


nobody knows , what they are doing or when "my" problems turn will be...

really bad publishers behavior....