Locked out of game
Are you locked out as in you can't sign in or what exactly is your issue
Forum Discussion
Back in April I downloaded the Easter update and was locked out of my game.... I contacted EA live chat and after they tried walking me through all their fixes they finally relented and elevated my ticket, they did this after I bugged them for 2 days (I'd live chat and ask for any updates).
After about a week they finally forwarded my ticket onto the Studio Team. I never heard anything from EA though without first bugging them by live chatting almost daily asking for updates.
After 2 1/2 weeks my game just started working one day. I missed half the Easter event, which I wrote to EA about, but of course heard nothing back. I was just happy to be back in that I left it at that.
But now once I updated after Easter I'm locked out again as many of you are. I opened another ticket with EA and told them I'm having the exact same issue as last month. I really hope I'm not off again for another extended period but after my first dealing with EA I know it could be a long wait.
Everyone who has this issue should open a ticket with EA and continue to request updates.....and unfortunately just wait!
After about a week they finally forwarded my ticket onto the Studio Team. I never heard anything from EA though without first bugging them by live chatting almost daily asking for updates.
After 2 1/2 weeks my game just started working one day. I missed half the Easter event, which I wrote to EA about, but of course heard nothing back. I was just happy to be back in that I left it at that.
But now once I updated after Easter I'm locked out again as many of you are. I opened another ticket with EA and told them I'm having the exact same issue as last month. I really hope I'm not off again for another extended period but after my first dealing with EA I know it could be a long wait.
Everyone who has this issue should open a ticket with EA and continue to request updates.....and unfortunately just wait!
